skipping vm and plays enter the pwd
Hi All, I have configured has any inbound calls enter to my inbound number play an ivr and transfer to user ext (eg 1080)pressed by customer,if the user dint pick the call enter to their voicemail automatically.But sometimes i am getting please enter password followed by # by skipping voicemail message.I have attached my logs below http://pastebin.freeswitch.org/18321 Regards, Aakash.V -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/skipping-vm-and-plays-enter-th... Sent from the freeswitch-users mailing list archive at Nabble.com.
This isn't enough information to diagnose. Please supply a log of the call from start to finish. Also, you probably should include the dialplan extension that is handling this process. -MC On Wed, Feb 8, 2012 at 11:49 AM, Aakash <aakashviswam@gmail.com> wrote:
Hi All,
I have configured has any inbound calls enter to my inbound number play an ivr and transfer to user ext (eg 1080)pressed by customer,if the user dint pick the call enter to their voicemail automatically.But sometimes i am getting please enter password followed by # by skipping voicemail message.I have attached my logs below
http://pastebin.freeswitch.org/18321
Regards, Aakash.V
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Hello, I have pastebin the required files for the mentioned call flow for a better picture. It goes from Public.xml(Inbound)-->Default.xml(Inbound)-->IVR.xml(Get the digits)-->Default.xml(Local extension). In this flow if I send the digits as 1080 and if 1080 is not available, instead of redirecting to voicemail box it's asking for some password. All other extensions are working fine, the problem is only with 1080. Please assist. Public.xml http://pastebin.freeswitch.org/18355 Default.xml http://pastebin.freeswitch.org/18356 demoivr.xml http://pastebin.freeswitch.org/18357 directory/1080.xml http://pastebin.freeswitch.org/18358 Freeswitch log http://pastebin.freeswitch.org/18354 Thanks, Aakash -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/skipping-vm-and-plays-enter-th... Sent from the freeswitch-users mailing list archive at Nabble.com.
You still did not put the entire call in here. Capture the entire call from the moment it hits the public dialplan until it is completely done. -MC On Fri, Feb 10, 2012 at 9:02 AM, Aakash <aakashviswam@gmail.com> wrote:
Hello,
I have pastebin the required files for the mentioned call flow for a better picture. It goes from Public.xml(Inbound)-->Default.xml(Inbound)-->IVR.xml(Get the digits)-->Default.xml(Local extension). In this flow if I send the digits as 1080 and if 1080 is not available, instead of redirecting to voicemail box it's asking for some password. All other extensions are working fine, the problem is only with 1080.
Please assist.
Public.xml http://pastebin.freeswitch.org/18355
Default.xml http://pastebin.freeswitch.org/18356
demoivr.xml http://pastebin.freeswitch.org/18357
directory/1080.xml http://pastebin.freeswitch.org/18358
Freeswitch log http://pastebin.freeswitch.org/18354
Thanks, Aakash
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_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
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Hi MC, I have pasted the logs in the pastebin. http://pastebin.freeswitch.org/18371 Note: i have tried twice calling our inbound number ,the first time the call lands perfectly to the user recorded voicemail.On the second time its ask me to enter the password. Regards, Aakash -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/skipping-vm-and-plays-enter-th... Sent from the freeswitch-users mailing list archive at Nabble.com.
Aakash, I have found out why it is asking for the password on the second call. Note line #1586 of the pastebin: 2012-02-12 22:18:56.493547 [DEBUG] switch_ivr_async.c:2142 DTMF DETECTED: [0 ] I don't know where that DTMF is coming from, but I do know that mod_voicemail is interpreting that DTMF as "hey, i'm the vm box user; please log me in," and thus it is playing the enter password dialog prompt. I'm guessing you need to put a flush_dtmf in your dialplan somewhere after the ivr collects the digits. ( http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_flush_dtmf) Experiment with that and let us know what you find out. -MC On Sun, Feb 12, 2012 at 9:05 AM, Aakash <aakashviswam@gmail.com> wrote:
Hi MC,
I have pasted the logs in the pastebin.
http://pastebin.freeswitch.org/18371
Note: i have tried twice calling our inbound number ,the first time the call lands perfectly to the user recorded voicemail.On the second time its ask me to enter the password.
Regards, Aakash
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_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
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It works...Thanks for your valuable support ..` -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/skipping-vm-and-plays-enter-th... Sent from the freeswitch-users mailing list archive at Nabble.com.
participants (2)
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Aakash
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Michael Collins