So I have this school that FS is installed at in Arkansas. They want this feature that they had before with their last install called call return? Basically from what I can interpret from him is that when a user transfers to another user and they do not answer, the receptionist wants the call to ring back to her so she can either take a message or direct the call elsewhere. Without the caller having to leave a voicemail, hang up, then call back to tell the receptionist that they were not available. Does anyone know the feature I am talking about and how can I implement this into FS. Thanks y'all! :) -- Blake Priddy Cogents Technologies, LLC. (501) 786-1434 blake@cogents.io http://cogents.io
The easiest way to implement such a feature would be to look at the default extension logic, then where it goes to voicemail have that return the caller to its previous destination (which would be the receptionist). I don't have an example of this on hand but it shouldn't be difficult to do. On Mon, Jan 18, 2016 at 9:29 AM, Blake Priddy <blake@cogents.io> wrote:
So I have this school that FS is installed at in Arkansas. They want this feature that they had before with their last install called call return? Basically from what I can interpret from him is that when a user transfers to another user and they do not answer, the receptionist wants the call to ring back to her so she can either take a message or direct the call elsewhere. Without the caller having to leave a voicemail, hang up, then call back to tell the receptionist that they were not available. Does anyone know the feature I am talking about and how can I implement this into FS. Thanks y'all! :) --
Blake Priddy Cogents Technologies, LLC. (501) 786-1434 blake@cogents.io http://cogents.io
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There may be a better way to do so, but this would certainly be easy to do with a dialplan. I would probably make an extension addendum (or set a channel variable). IE if normally the receiptionist might transfer to 1000 instead she transfers to 1000r. The dialplan would ring the user if it was user 1000 or 1000r, but with the 1000r if the call is not answered rather than executing the voicemail action it just transfers it back to the receptions extension. ~Mitch On Mon, Jan 18, 2016 at 8:29 AM, Blake Priddy <blake@cogents.io> wrote:
So I have this school that FS is installed at in Arkansas. They want this feature that they had before with their last install called call return? Basically from what I can interpret from him is that when a user transfers to another user and they do not answer, the receptionist wants the call to ring back to her so she can either take a message or direct the call elsewhere. Without the caller having to leave a voicemail, hang up, then call back to tell the receptionist that they were not available. Does anyone know the feature I am talking about and how can I implement this into FS. Thanks y'all! :) --
Blake Priddy Cogents Technologies, LLC. (501) 786-1434 blake@cogents.io http://cogents.io
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
I have another idea Use mod db or hash, even mod memcached to push a key to know where the call comes from. You may need to use uuid from leg b to do this way Le 18 janv. 2016 3:01 PM, "Mitch Capper" <mitch.capper@gmail.com> a écrit :
There may be a better way to do so, but this would certainly be easy to do with a dialplan. I would probably make an extension addendum (or set a channel variable). IE if normally the receiptionist might transfer to 1000 instead she transfers to 1000r. The dialplan would ring the user if it was user 1000 or 1000r, but with the 1000r if the call is not answered rather than executing the voicemail action it just transfers it back to the receptions extension.
~Mitch
On Mon, Jan 18, 2016 at 8:29 AM, Blake Priddy <blake@cogents.io> wrote:
So I have this school that FS is installed at in Arkansas. They want this feature that they had before with their last install called call return? Basically from what I can interpret from him is that when a user transfers to another user and they do not answer, the receptionist wants the call to ring back to her so she can either take a message or direct the call elsewhere. Without the caller having to leave a voicemail, hang up, then call back to tell the receptionist that they were not available. Does anyone know the feature I am talking about and how can I implement this into FS. Thanks y'all! :) --
Blake Priddy Cogents Technologies, LLC. (501) 786-1434 blake@cogents.io http://cogents.io
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
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The vanilla configuration default.xml dialplan uses this hash method in the Local Extension example for 1000-1019. --- Bote FreeSWITCH Docs Janitor <http://freeswitch.org/confluence> http://freeswitch.org/confluence From: Luis Daniel Lucio Quiroz Sent: Monday, 18 January, 2016 17:35 Subject: Re: [Freeswitch-users] Call Return I have another idea Use mod db or hash, even mod memcached to push a key to know where the call comes from. You may need to use uuid from leg b to do this way Le 18 janv. 2016 3:01 PM, "Mitch Capper" <mitch.capper@gmail.com> a écrit : There may be a better way to do so, but this would certainly be easy to do with a dialplan. I would probably make an extension addendum (or set a channel variable). IE if normally the receiptionist might transfer to 1000 instead she transfers to 1000r. The dialplan would ring the user if it was user 1000 or 1000r, but with the 1000r if the call is not answered rather than executing the voicemail action it just transfers it back to the receptions extension. ~Mitch On Mon, Jan 18, 2016 at 8:29 AM, Blake Priddy <blake@cogents.io> wrote: So I have this school that FS is installed at in Arkansas. They want this feature that they had before with their last install called call return? Basically from what I can interpret from him is that when a user transfers to another user and they do not answer, the receptionist wants the call to ring back to her so she can either take a message or direct the call elsewhere. Without the caller having to leave a voicemail, hang up, then call back to tell the receptionist that they were not available. Does anyone know the feature I am talking about and how can I implement this into FS. Thanks y'all! :) -- <http://screenshots.cogents.io/7a24381afc3b34042c06802add955718.png> Blake Priddy Cogents Technologies, LLC. (501) 786-1434 <tel:%28501%29%20786-1434> blake@cogents.io http://cogents.io
I just today was touching up the Confluence page for att_xfer and I THINK it does exactly what you’re asking for: https://freeswitch.org/confluence/display/FREESWITCH/mod_dptools:+att_xfer Try it out and see, you might have it easy. --- Bote FreeSWITCH Docs Janitor <http://freeswitch.org/confluence> http://freeswitch.org/confluence From: Blake Priddy Sent: Monday, 18 January, 2016 11:30 Subject: [Freeswitch-users] Call Return So I have this school that FS is installed at in Arkansas. They want this feature that they had before with their last install called call return? Basically from what I can interpret from him is that when a user transfers to another user and they do not answer, the receptionist wants the call to ring back to her so she can either take a message or direct the call elsewhere. Without the caller having to leave a voicemail, hang up, then call back to tell the receptionist that they were not available. Does anyone know the feature I am talking about and how can I implement this into FS. Thanks y'all! :) -- <http://screenshots.cogents.io/7a24381afc3b34042c06802add955718.png> Blake Priddy Cogents Technologies, LLC. (501) 786-1434 blake@cogents.io http://cogents.io
participants (5)
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Blake Priddy
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Bote Man
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Chris Tunbridge
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Luis Daniel Lucio Quiroz
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Mitch Capper