Building an IVR - Macro not found error
Freeswitch 1.6.9 debian Jessie 64 bit platform. New to Freeswitch and trying to build a small IVR. I am getting an error when it tries to execute a phrase macro. From looking at freeswitch.xml.fsxml it appears that the macro is loaded (reloadxml produces no errors). When I call into the switch, I can see the call being answered, and my IVR is picked, up and executes with out error until switch_ivr_play tries to play the macro. It then generates the error message "Can't find macro ourhouse_greet_long". Just before the error occurs, I get a debug message "No language specified - Using [en]". If I substitute one of the Demo IVR macros for ourhouse_greet_long, it will be executed with out error. The file containing macro is located in /usr/local/freeswitch/conf/lang/en/ivr. So what have I done wrong? Any help appreciated. I can provide more detail if needed. Thanks for your time. William.
installing from source or packages? What file are you editing exactly and what have you added to it and where?
On Sep 1, 2016, at 6:21 PM, William Colls <william@williamcollsassoc.ca> wrote:
Freeswitch 1.6.9
debian Jessie 64 bit platform.
New to Freeswitch and trying to build a small IVR. I am getting an error when it tries to execute a phrase macro.
From looking at freeswitch.xml.fsxml it appears that the macro is loaded (reloadxml produces no errors).
When I call into the switch, I can see the call being answered, and my IVR is picked, up and executes with out error until switch_ivr_play tries to play the macro. It then generates the error message "Can't find macro ourhouse_greet_long". Just before the error occurs, I get a debug message "No language specified - Using [en]".
If I substitute one of the Demo IVR macros for ourhouse_greet_long, it will be executed with out error.
The file containing macro is located in /usr/local/freeswitch/conf/lang/en/ivr.
So what have I done wrong? Any help appreciated. I can provide more detail if needed.
Thanks for your time.
William.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Built from source. My IVR is derived from the demo_ivr, and the macros are in a seperate file. ivr and macro files as shown below. /usr/local/freeswitch/conf/ivr_menus/ourhouse_ivr.xml <include> <menu name="ourhouse" greet-long="phrase:ourhouse_greet_long" greet-short="phrase:ourhouse_greet_short" invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav" exit-sound="voicemail/vm-goodbye.wav" confirm-macro="" confirm-key="" tts-engine="flite" tts-voice="rms" confirm-attempts="3" timeout="10000" inter-digit-timeout="2000" max-failures="3" max-timeouts="3" digit-len="4"> <entry action="menu-exec-app" digits="1" param="transfer 203 XML default"/> <entry action="menu-exec-app" digits="2" param="transfer 204 XML default"/> <entry action="menu-top" digits="9"/> <!-- Repeat this menu --> </menu> </include> /usr/local/freeswitch/conf/lang/en/ivr/ourhouse_macro.xml <include> <macros> <macro name="ourhouse_greet_long" pause="100"> <input pattern="(.*)"> <match> <action function="play-file" data="/usr/local/freeswitch/recordings/thanks.wav"/> <action function="play-file" data="ivr/ivr-you_may_exit_by_hanging_up.wav"/> <action "ivr" data="ourhouse_greet_short"/> </match> </input> </macro> <macro name="ourhouse_greet_short"> <input pattern="(.*)"> <match> <action function="play_and_get_digits" data="(3 4 3 2000 # ivr/ivr-enter_ext_pound.wav /invalid.wav ext_dialed \d+ 500"/> <!-- Menu option 1: Heather --> <action function="play-file" data="/usr/local/freeswitch/recordings/heather.wav"/> <!-- Menu option 2: William --> <action function="play-file" <!-- menu option 3: Contact information --> <action function="play-file" data="/usr/local/freeswitch/recordings/contact.wav"/> <!-- menu option 9: replay the menu --> <action function="play-file" data="/usr/local/freeswitch/recordings/replay.wav"/> </match> </input> </macro> </macros> </include> On 2016-09-01 06:28 PM, Michael Jerris wrote:
installing from source or packages? What file are you editing exactly and what have you added to it and where?
On Sep 1, 2016, at 6:21 PM, William Colls <william@williamcollsassoc.ca> wrote:
Freeswitch 1.6.9
debian Jessie 64 bit platform.
New to Freeswitch and trying to build a small IVR. I am getting an error when it tries to execute a phrase macro.
From looking at freeswitch.xml.fsxml it appears that the macro is loaded (reloadxml produces no errors).
When I call into the switch, I can see the call being answered, and my IVR is picked, up and executes with out error until switch_ivr_play tries to play the macro. It then generates the error message "Can't find macro ourhouse_greet_long". Just before the error occurs, I get a debug message "No language specified - Using [en]".
If I substitute one of the Demo IVR macros for ourhouse_greet_long, it will be executed with out error.
The file containing macro is located in /usr/local/freeswitch/conf/lang/en/ivr.
So what have I done wrong? Any help appreciated. I can provide more detail if needed.
Thanks for your time.
William.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
On Sep 1, 2016, at 8:22 PM, William Colls <william@williamcollsassoc.ca> wrote:
Built from source. My IVR is derived from the demo_ivr, and the macros are in a seperate file. ivr and macro files as shown below.
/usr/local/freeswitch/conf/ivr_menus/ourhouse_ivr.xml
this one should be included from /usr/local/freeswitch/conf/autoload_configs/ivr.conf.xml
<include> <menu name="ourhouse" greet-long="phrase:ourhouse_greet_long" greet-short="phrase:ourhouse_greet_short" invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav" exit-sound="voicemail/vm-goodbye.wav" confirm-macro="" confirm-key="" tts-engine="flite" tts-voice="rms" confirm-attempts="3" timeout="10000" inter-digit-timeout="2000" max-failures="3" max-timeouts="3" digit-len="4">
<entry action="menu-exec-app" digits="1" param="transfer 203 XML default"/> <entry action="menu-exec-app" digits="2" param="transfer 204 XML default"/> <entry action="menu-top" digits="9"/> <!-- Repeat this menu --> </menu> </include>
/usr/local/freeswitch/conf/lang/en/ivr/ourhouse_macro.xml
this one should be included from the glob in /usr/local/freeswitch/conf/lang/en/en.xml
<include> <macros> <macro name="ourhouse_greet_long" pause="100"> <input pattern="(.*)"> <match> <action function="play-file" data="/usr/local/freeswitch/recordings/thanks.wav"/> <action function="play-file" data="ivr/ivr-you_may_exit_by_hanging_up.wav"/> <action "ivr" data="ourhouse_greet_short"/> </match> </input> </macro>
<macro name="ourhouse_greet_short"> <input pattern="(.*)"> <match> <action function="play_and_get_digits" data="(3 4 3 2000 # ivr/ivr-enter_ext_pound.wav /invalid.wav ext_dialed \d+ 500"/>
<!-- Menu option 1: Heather --> <action function="play-file" data="/usr/local/freeswitch/recordings/heather.wav"/>
<!-- Menu option 2: William --> <action function="play-file”
This looks wrong…
<!-- menu option 3: Contact information --> <action function="play-file" data="/usr/local/freeswitch/recordings/contact.wav"/> <!-- menu option 9: replay the menu --> <action function="play-file" data="/usr/local/freeswitch/recordings/replay.wav"/> </match> </input> </macro> </macros> </include>
On 2016-09-01 06:28 PM, Michael Jerris wrote:
installing from source or packages? What file are you editing exactly and what have you added to it and where?
On Sep 1, 2016, at 6:21 PM, William Colls <william@williamcollsassoc.ca> wrote:
Freeswitch 1.6.9
debian Jessie 64 bit platform.
New to Freeswitch and trying to build a small IVR. I am getting an error when it tries to execute a phrase macro.
From looking at freeswitch.xml.fsxml it appears that the macro is loaded (reloadxml produces no errors).
When I call into the switch, I can see the call being answered, and my IVR is picked, up and executes with out error until switch_ivr_play tries to play the macro. It then generates the error message "Can't find macro ourhouse_greet_long". Just before the error occurs, I get a debug message "No language specified - Using [en]".
If I substitute one of the Demo IVR macros for ourhouse_greet_long, it will be executed with out error.
The file containing macro is located in /usr/local/freeswitch/conf/lang/en/ivr.
So what have I done wrong? Any help appreciated. I can provide more detail if needed.
Thanks for your time.
William.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Working now. Never overlook "dumb" as possible cause of a problem. I this case it appears that either the macro name or the call to it had a hidden character. renamed the macro, and upated the invocation: problem goes away. Thanks for your help. Where you note "This looks wrong" you are correct. A line was dropped when I copy/pasted the file into the e-mail. On 2016-09-02 11:26 AM, Michael Jerris wrote:
On Sep 1, 2016, at 8:22 PM, William Colls <william@williamcollsassoc.ca> wrote:
Built from source. My IVR is derived from the demo_ivr, and the macros are in a seperate file. ivr and macro files as shown below.
/usr/local/freeswitch/conf/ivr_menus/ourhouse_ivr.xml this one should be included from /usr/local/freeswitch/conf/autoload_configs/ivr.conf.xml
<include> <menu name="ourhouse" greet-long="phrase:ourhouse_greet_long" greet-short="phrase:ourhouse_greet_short" invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav" exit-sound="voicemail/vm-goodbye.wav" confirm-macro="" confirm-key="" tts-engine="flite" tts-voice="rms" confirm-attempts="3" timeout="10000" inter-digit-timeout="2000" max-failures="3" max-timeouts="3" digit-len="4">
<entry action="menu-exec-app" digits="1" param="transfer 203 XML default"/> <entry action="menu-exec-app" digits="2" param="transfer 204 XML default"/> <entry action="menu-top" digits="9"/> <!-- Repeat this menu --> </menu> </include>
/usr/local/freeswitch/conf/lang/en/ivr/ourhouse_macro.xml this one should be included from the glob in /usr/local/freeswitch/conf/lang/en/en.xml
<include> <macros> <macro name="ourhouse_greet_long" pause="100"> <input pattern="(.*)"> <match> <action function="play-file" data="/usr/local/freeswitch/recordings/thanks.wav"/> <action function="play-file" data="ivr/ivr-you_may_exit_by_hanging_up.wav"/> <action "ivr" data="ourhouse_greet_short"/> </match> </input> </macro>
<macro name="ourhouse_greet_short"> <input pattern="(.*)"> <match> <action function="play_and_get_digits" data="(3 4 3 2000 # ivr/ivr-enter_ext_pound.wav /invalid.wav ext_dialed \d+ 500"/>
<!-- Menu option 1: Heather --> <action function="play-file" data="/usr/local/freeswitch/recordings/heather.wav"/>
<!-- Menu option 2: William --> <action function="play-file”
This looks wrong…
<!-- menu option 3: Contact information --> <action function="play-file" data="/usr/local/freeswitch/recordings/contact.wav"/> <!-- menu option 9: replay the menu --> <action function="play-file" data="/usr/local/freeswitch/recordings/replay.wav"/> </match> </input> </macro> </macros> </include>
On 2016-09-01 06:28 PM, Michael Jerris wrote:
installing from source or packages? What file are you editing exactly and what have you added to it and where?
On Sep 1, 2016, at 6:21 PM, William Colls <william@williamcollsassoc.ca> wrote:
Freeswitch 1.6.9
debian Jessie 64 bit platform.
New to Freeswitch and trying to build a small IVR. I am getting an error when it tries to execute a phrase macro.
From looking at freeswitch.xml.fsxml it appears that the macro is loaded (reloadxml produces no errors).
When I call into the switch, I can see the call being answered, and my IVR is picked, up and executes with out error until switch_ivr_play tries to play the macro. It then generates the error message "Can't find macro ourhouse_greet_long". Just before the error occurs, I get a debug message "No language specified - Using [en]".
If I substitute one of the Demo IVR macros for ourhouse_greet_long, it will be executed with out error.
The file containing macro is located in /usr/local/freeswitch/conf/lang/en/ivr.
So what have I done wrong? Any help appreciated. I can provide more detail if needed.
Thanks for your time.
William.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (2)
-
Michael Jerris
-
William Colls