mod_fifo / mod_callcenter question
Hi all, I was wondering if anyone would know a way to implement the option for a caller waiting in a queue to be able to hang up while waiting and not loose their position in the queue and get a call from the system when they are next in line to speak to an agent. Thanks
In mod_callcenter you can do it, option "abandoned-resume-allowed" Check: https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_call... On 01/16/2018 12:45 AM, Abaci B wrote:
Hi all, I was wondering if anyone would know a way to implement the option for a caller waiting in a queue to be able to hang up while waiting and not loose their position in the queue and get a call from the system when they are next in line to speak to an agent. Thanks
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its a feature request :=) On 16 January 2018 at 00:45, Abaci B <abaci64@gmail.com> wrote:
Hi all, I was wondering if anyone would know a way to implement the option for a caller waiting in a queue to be able to hang up while waiting and not loose their position in the queue and get a call from the system when they are next in line to speak to an agent. Thanks
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Feature already exist abandoned-resume-allowed <https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-abandoned-resume-allowed> вт, 16 янв. 2018 г. в 13:39, Tihomir Culjaga <tculjaga@gmail.com>:
its a feature request :=)
On 16 January 2018 at 00:45, Abaci B <abaci64@gmail.com> wrote:
Hi all, I was wondering if anyone would know a way to implement the option for a caller waiting in a queue to be able to hang up while waiting and not loose their position in the queue and get a call from the system when they are next in line to speak to an agent. Thanks
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
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that only lets the caller call back, but it doesn't have an option to have the system call back, unless there is some event that can be listened to when that call is next and we can originate a call from the api/esl On Tue, Jan 16, 2018 at 10:45 AM, Sergey Safarov <s.safarov@gmail.com> wrote:
Feature already exist abandoned-resume-allowed <https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-abandoned-resume-allowed>
вт, 16 янв. 2018 г. в 13:39, Tihomir Culjaga <tculjaga@gmail.com>:
its a feature request :=)
On 16 January 2018 at 00:45, Abaci B <abaci64@gmail.com> wrote:
Hi all, I was wondering if anyone would know a way to implement the option for a caller waiting in a queue to be able to hang up while waiting and not loose their position in the queue and get a call from the system when they are next in line to speak to an agent. Thanks
____________________________________________________________ _____________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
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participants (4)
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Abaci B
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António Silva
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Sergey Safarov
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Tihomir Culjaga