FS incoming calls Queue ACD implement
Hi FS Group, I am a new vanilla. Just want to realize Queue ACD function in Freeswitch. Is any one know how to configure or create the script to process incoming calls put into defined Queues without using mod_FIFO. Any additional prompting is very appreciated. Johnson -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/FS-incoming-calls-Queue-ACD-im... Sent from the freeswitch-users mailing list archive at Nabble.com.
I'm afraid this question is a bit broad. I notice that you are trying to avoid the use of mod_fifo - is there a reason for that? Alternatively you can use Moc's newer ACD system: mod_callcenter. It is more of a traditional ACD than mod_fifo. (Both get inbound calls sent to agents, they just differ in the methodology used to accomplish that task.) I've found the documentation on mod_callcenter to be refreshingly detailed and complete: http://wiki.freeswitch.org/wiki/Mod_callcenter -MC On Wed, Oct 27, 2010 at 1:56 PM, Johnson <johnsonw@eallway.com> wrote:
Hi FS Group, I am a new vanilla. Just want to realize Queue ACD function in Freeswitch. Is any one know how to configure or create the script to process incoming calls put into defined Queues without using mod_FIFO. Any additional prompting is very appreciated.
Johnson -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/FS-incoming-calls-Queue-ACD-im... Sent from the freeswitch-users mailing list archive at Nabble.com.
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Hi MC, Thanks for your feedback quickly. Actually i have tested mod_fifo and met the callerid can't transfer to agent's phone before the agent pickup. Traditional phones almost don't support new features like getting sip "UPDATE MESSAGE". As alternatively, i try to use Moc' mod_callcenter, but unfortunitely, there is no mod_callcenter package in FS1.06, even i put in dialplan <action application="callcenter" data="support@default"/>, it show log: [ERR] switch_core_session.c:1731 Invalid Application callcenter Is it meaning that the mod_callcenter is still going on coding? Any further more helps would be much appreciated. Thanks, Johnson On Thu, Oct 28, 2010 at 7:37 AM, mercutioviz [via freeswitch-users] < ml-node+5680777-556671345-298848@n2.nabble.com<ml-node%2B5680777-556671345-298848@n2.nabble.com>
wrote:
I'm afraid this question is a bit broad. I notice that you are trying to avoid the use of mod_fifo - is there a reason for that? Alternatively you can use Moc's newer ACD system: mod_callcenter. It is more of a traditional ACD than mod_fifo. (Both get inbound calls sent to agents, they just differ in the methodology used to accomplish that task.)
I've found the documentation on mod_callcenter to be refreshingly detailed and complete: http://wiki.freeswitch.org/wiki/Mod_callcenter
-MC
On Wed, Oct 27, 2010 at 1:56 PM, Johnson <[hidden email]<http://user/SendEmail.jtp?type=node&node=5680777&i=0>
wrote:
Hi FS Group, I am a new vanilla. Just want to realize Queue ACD function in Freeswitch. Is any one know how to configure or create the script to process incoming calls put into defined Queues without using mod_FIFO. Any additional prompting is very appreciated.
Johnson -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/FS-incoming-calls-Queue-ACD-implement-tp5680281p5680281.html<http://freeswitch-users.2379917.n2.nabble.com/FS-incoming-calls-Queue-ACD-implement-tp5680281p5680281.html?by-user=t> Sent from the freeswitch-users mailing list archive at Nabble.com.
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You shout get the git HEAD to use mod_callcenter. Also you need to uncomment it in modules to enable build. On Thu, Oct 28, 2010 at 10:58 AM, Johnson <johnsonw@eallway.com> wrote:
Hi MC,
Thanks for your feedback quickly. Actually i have tested mod_fifo and met the callerid can't transfer to agent's phone before the agent pickup. Traditional phones almost don't support new features like getting sip "UPDATE MESSAGE". As alternatively, i try to use Moc' mod_callcenter, but unfortunitely, there is no mod_callcenter package in FS1.06, even i put in dialplan <action application="callcenter" data="support@default"/>, it show log: [ERR] switch_core_session.c:1731 Invalid Application callcenter Is it meaning that the mod_callcenter is still going on coding? Any further more helps would be much appreciated.
Thanks,
Johnson
On Thu, Oct 28, 2010 at 7:37 AM, mercutioviz [via freeswitch-users] <[hidden email]> wrote:
I'm afraid this question is a bit broad. I notice that you are trying to avoid the use of mod_fifo - is there a reason for that? Alternatively you can use Moc's newer ACD system: mod_callcenter. It is more of a traditional ACD than mod_fifo. (Both get inbound calls sent to agents, they just differ in the methodology used to accomplish that task.)
I've found the documentation on mod_callcenter to be refreshingly detailed and complete: http://wiki.freeswitch.org/wiki/Mod_callcenter
-MC
On Wed, Oct 27, 2010 at 1:56 PM, Johnson <[hidden email]> wrote:
Hi FS Group, I am a new vanilla. Just want to realize Queue ACD function in Freeswitch. Is any one know how to configure or create the script to process incoming calls put into defined Queues without using mod_FIFO. Any additional prompting is very appreciated.
Johnson -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/FS-incoming-calls-Queue-ACD-im... Sent from the freeswitch-users mailing list archive at Nabble.com.
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Git head also has many bugfixes since 1.0.6 so it's a good idea to update anyway. -Steve On 28 October 2010 14:41, Seven Du <dujinfang@gmail.com> wrote:
You shout get the git HEAD to use mod_callcenter. Also you need to uncomment it in modules to enable build.
On Thu, Oct 28, 2010 at 10:58 AM, Johnson <johnsonw@eallway.com> wrote:
Hi MC,
Thanks for your feedback quickly. Actually i have tested mod_fifo and met the callerid can't transfer to agent's phone before the agent pickup. Traditional phones almost don't support new features like getting sip "UPDATE MESSAGE". As alternatively, i try to use Moc' mod_callcenter, but unfortunitely, there is no mod_callcenter package in FS1.06, even i put in dialplan <action application="callcenter" data="support@default"/>, it show log: [ERR] switch_core_session.c:1731 Invalid Application callcenter Is it meaning that the mod_callcenter is still going on coding? Any further more helps would be much appreciated.
Thanks,
Johnson
On Thu, Oct 28, 2010 at 7:37 AM, mercutioviz [via freeswitch-users] <[hidden email]> wrote:
I'm afraid this question is a bit broad. I notice that you are trying to avoid the use of mod_fifo - is there a reason for that? Alternatively you can use Moc's newer ACD system: mod_callcenter. It is more of a traditional ACD than mod_fifo. (Both get inbound calls sent to agents, they just differ in the methodology used to accomplish that task.)
I've found the documentation on mod_callcenter to be refreshingly detailed and complete: http://wiki.freeswitch.org/wiki/Mod_callcenter
-MC
On Wed, Oct 27, 2010 at 1:56 PM, Johnson <[hidden email]> wrote:
Hi FS Group, I am a new vanilla. Just want to realize Queue ACD function in Freeswitch. Is any one know how to configure or create the script to process incoming calls put into defined Queues without using mod_FIFO. Any additional prompting is very appreciated.
Johnson -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/FS-incoming-calls-Queue-ACD-im... Sent from the freeswitch-users mailing list archive at Nabble.com.
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Steve, you are right. The call callcenter version still had issues need to fiigure. -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/FS-incoming-calls-Queue-ACD-im... Sent from the freeswitch-users mailing list archive at Nabble.com.
btw, i rewrote hundereds of lines of code in mod_fifo just to get that callerid thing to work which it now does. On Wed, Oct 27, 2010 at 9:58 PM, Johnson <johnsonw@eallway.com> wrote:
Hi MC,
Thanks for your feedback quickly. Actually i have tested mod_fifo and met the callerid can't transfer to agent's phone before the agent pickup. Traditional phones almost don't support new features like getting sip "UPDATE MESSAGE". As alternatively, i try to use Moc' mod_callcenter, but unfortunitely, there is no mod_callcenter package in FS1.06, even i put in dialplan <action application="callcenter" data="support@default"/>, it show log: [ERR] switch_core_session.c:1731 Invalid Application callcenter Is it meaning that the mod_callcenter is still going on coding? Any further more helps would be much appreciated.
Thanks,
Johnson
On Thu, Oct 28, 2010 at 7:37 AM, mercutioviz [via freeswitch-users] <[hidden email]> wrote:
I'm afraid this question is a bit broad. I notice that you are trying to avoid the use of mod_fifo - is there a reason for that? Alternatively you can use Moc's newer ACD system: mod_callcenter. It is more of a traditional ACD than mod_fifo. (Both get inbound calls sent to agents, they just differ in the methodology used to accomplish that task.)
I've found the documentation on mod_callcenter to be refreshingly detailed and complete: http://wiki.freeswitch.org/wiki/Mod_callcenter
-MC
On Wed, Oct 27, 2010 at 1:56 PM, Johnson <[hidden email]> wrote:
Hi FS Group, I am a new vanilla. Just want to realize Queue ACD function in Freeswitch. Is any one know how to configure or create the script to process incoming calls put into defined Queues without using mod_FIFO. Any additional prompting is very appreciated.
Johnson -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/FS-incoming-calls-Queue-ACD-im... Sent from the freeswitch-users mailing list archive at Nabble.com.
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Hi Anthony, IT is much great news for this community. If inputing 'git pull', could i get the new mod_fifo version? I can't wait for my taste. Thank you for you excited message! Johnson -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/FS-incoming-calls-Queue-ACD-im... Sent from the freeswitch-users mailing list archive at Nabble.com.
yes it's been in git for months now =D On Thu, Oct 28, 2010 at 7:58 PM, Johnson <johnsonw@eallway.com> wrote:
Hi Anthony,
IT is much great news for this community. If inputing 'git pull', could i get the new mod_fifo version? I can't wait for my taste.
Thank you for you excited message!
Johnson
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-- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire AIM: anthm MSN:anthony_minessale@hotmail.com GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com IRC: irc.freenode.net #freeswitch FreeSWITCH Developer Conference sip:888@conference.freeswitch.org googletalk:conf+888@conference.freeswitch.org pstn:+19193869900
participants (5)
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Anthony Minessale
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Johnson
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Michael Collins
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Seven Du
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Steven Ayre