Hi together. Is there a possibility to have a shared lag over several fifos? In a callcenter with agents in several Queues the lag is 10sec. After a call from fifo A the agent should not get a call from fifo B within those 10sec. Basically like shared_lastcall=yes in Asterisk 1.6 Regards Sascha -- AMOOMA GmbH - Bachstr. 124 - 56566 Neuwied --> http://www.amooma.de Geschäftsführer: Stefan Wintermeyer, Handelsregister Montabaur B14998 Bücher: http://das-asterisk-buch.de - http://ruby-auf-schienen.de
The callcenter app has a "recovery" time for each queue you are a member of, but I'm not sure about fifo. On Thursday 16 June 2011 06:56:44 Sascha Daniels wrote:
Hi together.
Is there a possibility to have a shared lag over several fifos?
In a callcenter with agents in several Queues the lag is 10sec. After a call from fifo A the agent should not get a call from fifo B within those 10sec.
Basically like shared_lastcall=yes in Asterisk 1.6
Regards
Sascha
http://wiki.freeswitch.org/wiki/Mod_fifo#Configure_for_Agent_Callback There's a lag= option mentioned there and I believe that it honors multiple queues. Can you try it out and let us know? Set a really high lag time so that the test is completely obvious. -MC On Thu, Jun 16, 2011 at 6:32 PM, Rob Hutton <justlikeef@gmail.com> wrote:
The callcenter app has a "recovery" time for each queue you are a member of, but I'm not sure about fifo.
On Thursday 16 June 2011 06:56:44 Sascha Daniels wrote:
Hi together.
Is there a possibility to have a shared lag over several fifos?
In a callcenter with agents in several Queues the lag is 10sec. After a call from fifo A the agent should not get a call from fifo B within those 10sec.
Basically like shared_lastcall=yes in Asterisk 1.6
Regards
Sascha
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participants (3)
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Michael Collins
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Rob Hutton
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Sascha Daniels