call not connecting sometime
Hello, I had the problem a few weeks ago but after a reinstall (unrelated to that) the problem had gone so I put it done as my messing up my system at the time! But today I had the same issue again. When I call sometime the call is not going through completely The symptom on my side are that nothing happens (no ring tone) on the other they say that the phones rings but when they pick up the phone they can't hear anything. Below is a siptrace where I changed the number and IP so I hope I didn't mess it up too much. http://pastebin.freeswitch.org/16165 Can someone let me know if they see something wrong? I tried to understand but it is beyond me :( Regards /Philippe
Not sure, but maybe it is related to this: 1. 2011-04-24 11:02:33.597127 [DEBUG] switch_core_session.c:1939 Application start_dtmf_generate Requires media! pre_answering channel sofia/internal/ 1234@172.20.0.20 2. 2011-04-24 11:02:33.597127 [INFO] switch_core_session.c:1941 Sending early media 3. 2011-04-24 11:02:33.597127 [DEBUG] sofia_glue.c:3033 AUDIO RTP [ sofia/internal/1234@172.20.0.20] 172.20.0.20 port 26668 -> 172.20.0.50 port 16442 codec: 0 ms: 20 Maybe try to disable temporarily the "start_dtmf_generate" and see if it helps. Vitalie 2011/4/24 Philippe Le Toquin <philippe@ppmt.org>
Hello,
I had the problem a few weeks ago but after a reinstall (unrelated to that) the problem had gone so I put it done as my messing up my system at the time!
But today I had the same issue again. When I call sometime the call is not going through completely
The symptom on my side are that nothing happens (no ring tone) on the other they say that the phones rings but when they pick up the phone they can't hear anything.
Below is a siptrace where I changed the number and IP so I hope I didn't mess it up too much.
http://pastebin.freeswitch.org/16165
Can someone let me know if they see something wrong? I tried to understand but it is beyond me :(
Regards
/Philippe
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hello, Thanks for the pointer. I checked another trace where it works and right after the start_dtmf_generate message I can see this message 2011-04-24 11:05:50.415651 [INFO] switch_core_session.c:1941 Sending early media I will try to deactivate it. On 11-04-24 04:18 PM, Vitalie Colosov wrote:
Not sure, but maybe it is related to this:
1. 2011-04-24 11:02:33.597127 [DEBUG] switch_core_session.c:1939 Application start_dtmf_generate Requires media! pre_answering channel sofia/internal/1234@172.20.0.20 2. 2011-04-24 11:02:33.597127 [INFO] switch_core_session.c:1941 Sending early media 3. 2011-04-24 11:02:33.597127 [DEBUG] sofia_glue.c:3033 AUDIO RTP [sofia/internal/1234@172.20.0.20] 172.20.0.20 port 26668 -> 172.20.0.50 port 16442 codec: 0 ms: 20
Maybe try to disable temporarily the "start_dtmf_generate" and see if it helps.
Vitalie
2011/4/24 Philippe Le Toquin <philippe@ppmt.org <mailto:philippe@ppmt.org>>
Hello,
I had the problem a few weeks ago but after a reinstall (unrelated to that) the problem had gone so I put it done as my messing up my system at the time!
But today I had the same issue again. When I call sometime the call is not going through completely
The symptom on my side are that nothing happens (no ring tone) on the other they say that the phones rings but when they pick up the phone they can't hear anything.
Below is a siptrace where I changed the number and IP so I hope I didn't mess it up too much.
http://pastebin.freeswitch.org/16165
Can someone let me know if they see something wrong? I tried to understand but it is beyond me :(
Regards
/Philippe
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Phil, is there a provider involved ? Perhaps it's on their side ? David Ponzone Direction Technique email: david.ponzone@ipeva.fr tel: 01 74 03 18 97 gsm: 06 66 98 76 34 Service Client IPeva tel: 0811 46 26 26 www.ipeva.fr - www.ipeva-studio.com Ce message et toutes les pièces jointes sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation ou diffusion non autorisée est interdite. Tout message électronique est susceptible d'altération. IPeva décline toute responsabilité au titre de ce message s'il a été altéré, déformé ou falsifié. Si vous n'êtes pas destinataire de ce message, merci de le détruire immédiatement et d'avertir l'expéditeur. Le 24/04/2011 à 21:18, Philippe Le Toquin a écrit :
Hello,
I had the problem a few weeks ago but after a reinstall (unrelated to that) the problem had gone so I put it done as my messing up my system at the time!
But today I had the same issue again. When I call sometime the call is not going through completely
The symptom on my side are that nothing happens (no ring tone) on the other they say that the phones rings but when they pick up the phone they can't hear anything.
Below is a siptrace where I changed the number and IP so I hope I didn't mess it up too much.
http://pastebin.freeswitch.org/16165
Can someone let me know if they see something wrong? I tried to understand but it is beyond me :(
Regards
/Philippe <0x1A0BDC2B.asc>_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
by provider you mean if I use an external company to forward the call? Yes there is. I am not sure if I can give name of company so I won't but it is one of those company where you buy some credit and they give you 60 days free before starting using the credit Of course I can't rule out that it is on their side as most of the time it works and other it won't but when I check my call logs on their website it shows that the call was process by them as successful The only issue is that the call doesn't connect fully (the other side say they answer but can't hear anything while on my side it is still ringing) I guess that the trace is not showing anything? is there more trace I could activate for the next time it occurs? For the moment I have deactivated the DTMF action as recommended by Vitalie as I don't think we will need it for these type of calls ( I am sure my wife will tell if that is not true :) ) regards /Philippe On 11-04-25 10:15 AM, David Ponzone wrote:
Phil,
is there a provider involved ? Perhaps it's on their side ?
David Ponzone Direction Technique email: david.ponzone@ipeva.fr <mailto:david.ponzone@ipeva.fr> tel: 01 74 03 18 97 gsm: 06 66 98 76 34
Service Client IPeva tel: 0811 46 26 26 www.ipeva.fr <BLOCKED::http://www.ipeva.fr/> - www.ipeva-studio.com <BLOCKED::http://www.ipeva-studio.com/>
/Ce message et toutes les pièces jointes sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation ou diffusion non autorisée est interdite. Tout message électronique est susceptible d'altération. /*/IPeva/*/ décline toute responsabilité au titre de ce message s'il a été altéré, déformé ou falsifié. Si vous n'êtes pas destinataire de ce message, merci de le détruire immédiatement et d'avertir l'expéditeur./ / /
Le 24/04/2011 à 21:18, Philippe Le Toquin a écrit :
Hello,
I had the problem a few weeks ago but after a reinstall (unrelated to that) the problem had gone so I put it done as my messing up my system at the time!
But today I had the same issue again. When I call sometime the call is not going through completely
The symptom on my side are that nothing happens (no ring tone) on the other they say that the phones rings but when they pick up the phone they can't hear anything.
Below is a siptrace where I changed the number and IP so I hope I didn't mess it up too much.
http://pastebin.freeswitch.org/16165
Can someone let me know if they see something wrong? I tried to understand but it is beyond me :(
Regards
/Philippe <0x1A0BDC2B.asc>_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi Philippe, So, you have deactivated the DTMF action, and ... did it help? :) 2011/4/26 Philippe Le Toquin <philippe@ppmt.org>
by provider you mean if I use an external company to forward the call?
Yes there is.
I am not sure if I can give name of company so I won't but it is one of those company where you buy some credit and they give you 60 days free before starting using the credit
Of course I can't rule out that it is on their side as most of the time it works and other it won't but when I check my call logs on their website it shows that the call was process by them as successful
The only issue is that the call doesn't connect fully (the other side say they answer but can't hear anything while on my side it is still ringing)
I guess that the trace is not showing anything? is there more trace I could activate for the next time it occurs?
For the moment I have deactivated the DTMF action as recommended by Vitalie as I don't think we will need it for these type of calls ( I am sure my wife will tell if that is not true :) )
regards
/Philippe
On 11-04-25 10:15 AM, David Ponzone wrote:
Phil,
is there a provider involved ? Perhaps it's on their side ?
David Ponzone Direction Technique email: david.ponzone@ipeva.fr tel: 01 74 03 18 97 gsm: 06 66 98 76 34
Service Client IPeva tel: 0811 46 26 26 www.ipeva.fr - www.ipeva-studio.com
*Ce message et toutes les pièces jointes sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation ou diffusion non autorisée est interdite. Tout message électronique est susceptible d'altération. **IPeva** décline toute responsabilité au titre de ce message s'il a été altéré, déformé ou falsifié. Si vous n'êtes pas destinataire de ce message, merci de le détruire immédiatement et d'avertir l'expéditeur.* * *
Le 24/04/2011 à 21:18, Philippe Le Toquin a écrit :
Hello,
I had the problem a few weeks ago but after a reinstall (unrelated to that) the problem had gone so I put it done as my messing up my system at the time!
But today I had the same issue again. When I call sometime the call is not going through completely
The symptom on my side are that nothing happens (no ring tone) on the other they say that the phones rings but when they pick up the phone they can't hear anything.
Below is a siptrace where I changed the number and IP so I hope I didn't mess it up too much.
http://pastebin.freeswitch.org/16165
Can someone let me know if they see something wrong? I tried to understand but it is beyond me :(
Regards
/Philippe <0x1A0BDC2B.asc>_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_______________________________________________ FreeSWITCH-users mailing listFreeSWITCH-users@lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.frees...
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
I don't know :( All I can say is that calls are working again. Only time will tell if they start failing again By the time I deactivated DTMF it was too late for me to try the failing call (I live in Canada and the number I want to call are in Europe). They love me but no that much that I can call them at 3 in the morning :D On 11-04-26 01:29 AM, Vitalie Colosov wrote:
Hi Philippe,
So, you have deactivated the DTMF action, and ... did it help? :)
2011/4/26 Philippe Le Toquin <philippe@ppmt.org <mailto:philippe@ppmt.org>>
by provider you mean if I use an external company to forward the call?
Yes there is.
I am not sure if I can give name of company so I won't but it is one of those company where you buy some credit and they give you 60 days free before starting using the credit
Of course I can't rule out that it is on their side as most of the time it works and other it won't but when I check my call logs on their website it shows that the call was process by them as successful
The only issue is that the call doesn't connect fully (the other side say they answer but can't hear anything while on my side it is still ringing)
I guess that the trace is not showing anything? is there more trace I could activate for the next time it occurs?
For the moment I have deactivated the DTMF action as recommended by Vitalie as I don't think we will need it for these type of calls ( I am sure my wife will tell if that is not true :) )
regards
/Philippe
On 11-04-25 10:15 AM, David Ponzone wrote:
Phil,
is there a provider involved ? Perhaps it's on their side ?
David Ponzone Direction Technique email: david.ponzone@ipeva.fr <mailto:david.ponzone@ipeva.fr> tel: 01 74 03 18 97 gsm: 06 66 98 76 34
Service Client IPeva tel: 0811 46 26 26 www.ipeva.fr - www.ipeva-studio.com
/Ce message et toutes les pièces jointes sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation ou diffusion non autorisée est interdite. Tout message électronique est susceptible d'altération. /*/IPeva/*/ décline toute responsabilité au titre de ce message s'il a été altéré, déformé ou falsifié. Si vous n'êtes pas destinataire de ce message, merci de le détruire immédiatement et d'avertir l'expéditeur./ / /
Le 24/04/2011 à 21:18, Philippe Le Toquin a écrit :
Hello,
I had the problem a few weeks ago but after a reinstall (unrelated to that) the problem had gone so I put it done as my messing up my system at the time!
But today I had the same issue again. When I call sometime the call is not going through completely
The symptom on my side are that nothing happens (no ring tone) on the other they say that the phones rings but when they pick up the phone they can't hear anything.
Below is a siptrace where I changed the number and IP so I hope I didn't mess it up too much.
http://pastebin.freeswitch.org/16165
Can someone let me know if they see something wrong? I tried to understand but it is beyond me :(
Regards
/Philippe <0x1A0BDC2B.asc>_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Phiippe, I analyzed the trace a little bit and some things are odd. Between lines 570 and 650, your provider (webcalldirect) sends you back twice a 183/SDP, but the IP in each SDP is different. First: o=ppmt 1303657356 1303657356 IN IP4 62.41.83.72 and then: o=ppmt 1303657357 1303657357 IN IP4 208.167.230.118 I am not really sure if it's valid to REINVITE during early-media. Anyway it seems, you don't receive early-media. To check that, you would need to take a full trace (with tcpdump or wireshark/tshark) to see if you receive RTP traffic from them after they sent you back the 183/SDPs. If they don't, it's quite normal you don't have ringback. That's ugly. But then, the worst part is that you never receive from them a 180 Ringing (meaning that the remote endpoint is ringing or that someone in the middle pretends it is) or a 200 OK (meaning the call was answered). Again, not surprising the call fails. We could spend hours trying to fix their issues, but I think the quick way is for you to get a test account from another reliable provider. The one you use does not have a strong reputation. If I am not mistaken, it's one of those services with 30 different domain names and websites slightly different, all selling the same "service" with "free" calls. I recommend you first validate your config with a good one, and then you'll go hunting for the cheap one (and remember that generally, with retail providers, cheap price = cheap quality). David Ponzone Direction Technique email: david.ponzone@ipeva.fr tel: 01 74 03 18 97 gsm: 06 66 98 76 34 Service Client IPeva tel: 0811 46 26 26 www.ipeva.fr - www.ipeva-studio.com Ce message et toutes les pièces jointes sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation ou diffusion non autorisée est interdite. Tout message électronique est susceptible d'altération. IPeva décline toute responsabilité au titre de ce message s'il a été altéré, déformé ou falsifié. Si vous n'êtes pas destinataire de ce message, merci de le détruire immédiatement et d'avertir l'expéditeur. Le 24/04/2011 à 21:18, Philippe Le Toquin a écrit :
Hello,
I had the problem a few weeks ago but after a reinstall (unrelated to that) the problem had gone so I put it done as my messing up my system at the time!
But today I had the same issue again. When I call sometime the call is not going through completely
The symptom on my side are that nothing happens (no ring tone) on the other they say that the phones rings but when they pick up the phone they can't hear anything.
Below is a siptrace where I changed the number and IP so I hope I didn't mess it up too much.
http://pastebin.freeswitch.org/16165
Can someone let me know if they see something wrong? I tried to understand but it is beyond me :(
Regards
/Philippe <0x1A0BDC2B.asc>_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Thanks for looking into it David! I totally agree with you cheap rarely mean quality but sometime it has to do :( Next time it happens again I will take a wireshark trace As far as fixing their issue I doubt it will help. They tend to royally ignore you in case of problem I only stick with them because in most cases (ie 98%) it works I just wanted to make sure that the issue was not on FS side. If it is not then I am not going to pursue it! I guess I will be on the hunt for another cheap provider (if anyone knows one ! ) Thanks a gain /Philippe On 11-04-26 02:40 AM, David Ponzone wrote:
Phiippe,
I analyzed the trace a little bit and some things are odd. Between lines 570 and 650, your provider (webcalldirect) sends you back twice a 183/SDP, but the IP in each SDP is different. First: o=ppmt 1303657356 1303657356 IN IP4 62.41.83.72 and then: o=ppmt 1303657357 1303657357 IN IP4 208.167.230.118
I am not really sure if it's valid to REINVITE during early-media. Anyway it seems, you don't receive early-media. To check that, you would need to take a full trace (with tcpdump or wireshark/tshark) to see if you receive RTP traffic from them after they sent you back the 183/SDPs. If they don't, it's quite normal you don't have ringback. That's ugly. But then, the worst part is that you never receive from them a 180 Ringing (meaning that the remote endpoint is ringing or that someone in the middle pretends it is) or a 200 OK (meaning the call was answered). Again, not surprising the call fails.
We could spend hours trying to fix their issues, but I think the quick way is for you to get a test account from another reliable provider. The one you use does not have a strong reputation. If I am not mistaken, it's one of those services with 30 different domain names and websites slightly different, all selling the same "service" with "free" calls. I recommend you first validate your config with a good one, and then you'll go hunting for the cheap one (and remember that generally, with retail providers, cheap price = cheap quality).
David Ponzone Direction Technique email: david.ponzone@ipeva.fr <mailto:david.ponzone@ipeva.fr> tel: 01 74 03 18 97 gsm: 06 66 98 76 34
Service Client IPeva tel: 0811 46 26 26 www.ipeva.fr <BLOCKED::http://www.ipeva.fr/> - www.ipeva-studio.com <BLOCKED::http://www.ipeva-studio.com/>
/Ce message et toutes les pièces jointes sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation ou diffusion non autorisée est interdite. Tout message électronique est susceptible d'altération. /*/IPeva/*/ décline toute responsabilité au titre de ce message s'il a été altéré, déformé ou falsifié. Si vous n'êtes pas destinataire de ce message, merci de le détruire immédiatement et d'avertir l'expéditeur./ / /
Le 24/04/2011 à 21:18, Philippe Le Toquin a écrit :
Hello,
I had the problem a few weeks ago but after a reinstall (unrelated to that) the problem had gone so I put it done as my messing up my system at the time!
But today I had the same issue again. When I call sometime the call is not going through completely
The symptom on my side are that nothing happens (no ring tone) on the other they say that the phones rings but when they pick up the phone they can't hear anything.
Below is a siptrace where I changed the number and IP so I hope I didn't mess it up too much.
http://pastebin.freeswitch.org/16165
Can someone let me know if they see something wrong? I tried to understand but it is beyond me :(
Regards
/Philippe <0x1A0BDC2B.asc>_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (3)
-
David Ponzone
-
Philippe Le Toquin
-
Vitalie Colosov