Issue with cc_warning_tone in mod_callcenter module
Hi, We are doing impementation using mod_callcenter module by taking reference from documentation ( https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter). So far everything works well except cc_warning_tone playback. We are never getting tone when some connect to agent. Debug Logs : FS cli Log : https://pastebin.freeswitch.org/view/f9be26b9 Log with sip debug : https://pastebin.freeswitch.org/view/aab8ea85 Log with sip debug + loglevel 9 : https://pastebin.freeswitch.org/view/ff793521 Any hint? Best Regards -- Samir Doshi *iNextrix Technologie**s Pvt. Ltd*. http://www.inextrix.com *Disclaimer:* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful.
mod_callcenter.c:1776 Agent 8003 answered "Outbound Call" <D0820833573222> from queue agent8003@default (Recorded)
From this line you're using callback agents and the variable should be cc_outbound_announce instead of cc_warning_tone, this one is specific for uuid-standby agents
On Fri, Nov 4, 2016 at 3:36 PM, Samir Doshi <samir.doshi@inextrix.com> wrote:
Hi,
We are doing impementation using mod_callcenter module by taking reference from documentation (https://freeswitch.org/confluence/display/FREESWITCH/ mod_callcenter). So far everything works well except cc_warning_tone playback. We are never getting tone when some connect to agent.
Debug Logs :
FS cli Log : https://pastebin.freeswitch.org/view/f9be26b9 Log with sip debug : https://pastebin.freeswitch.org/view/aab8ea85 Log with sip debug + loglevel 9 : https://pastebin.freeswitch. org/view/ff793521
Any hint?
Best Regards -- Samir Doshi *iNextrix Technologie**s Pvt. Ltd*. http://www.inextrix.com
*Disclaimer:* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Ítalo Rossi italo@freeswitch.org
Thanks. I will give a try and get back to you with result. Best Regards -- Samir Doshi *iNextrix Technologie**s Pvt. Ltd*. http://www.inextrix.com *Disclaimer:* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. On Sat, Nov 5, 2016 at 1:31 AM, Ítalo Rossi <italo@freeswitch.org> wrote:
mod_callcenter.c:1776 Agent 8003 answered "Outbound Call" <D0820833573222> from queue agent8003@default (Recorded)
From this line you're using callback agents and the variable should be cc_outbound_announce instead of cc_warning_tone, this one is specific for uuid-standby agents
On Fri, Nov 4, 2016 at 3:36 PM, Samir Doshi <samir.doshi@inextrix.com> wrote:
Hi,
We are doing impementation using mod_callcenter module by taking reference from documentation (https://freeswitch.org/conflu ence/display/FREESWITCH/mod_callcenter). So far everything works well except cc_warning_tone playback. We are never getting tone when some connect to agent.
Debug Logs :
FS cli Log : https://pastebin.freeswitch.org/view/f9be26b9 Log with sip debug : https://pastebin.freeswitch.org/view/aab8ea85 Log with sip debug + loglevel 9 : https://pastebin.freeswitch.or g/view/ff793521
Any hint?
Best Regards -- Samir Doshi *iNextrix Technologie**s Pvt. Ltd*. http://www.inextrix.com
*Disclaimer:* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Ítalo Rossi italo@freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi, I tried with cc_outbound_announce variable but getting same result. Not getting alert tone. Any other things should I look? Best Regards -- Samir Doshi *iNextrix Technologie**s Pvt. Ltd*. http://www.inextrix.com *Disclaimer:* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. On Sun, Nov 6, 2016 at 3:30 PM, Samir Doshi <samir.doshi@inextrix.com> wrote:
Thanks. I will give a try and get back to you with result.
Best Regards -- Samir Doshi *iNextrix Technologie**s Pvt. Ltd*. http://www.inextrix.com
*Disclaimer:* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful.
On Sat, Nov 5, 2016 at 1:31 AM, Ítalo Rossi <italo@freeswitch.org> wrote:
mod_callcenter.c:1776 Agent 8003 answered "Outbound Call" <D0820833573222> from queue agent8003@default (Recorded)
From this line you're using callback agents and the variable should be cc_outbound_announce instead of cc_warning_tone, this one is specific for uuid-standby agents
On Fri, Nov 4, 2016 at 3:36 PM, Samir Doshi <samir.doshi@inextrix.com> wrote:
Hi,
We are doing impementation using mod_callcenter module by taking reference from documentation (https://freeswitch.org/conflu ence/display/FREESWITCH/mod_callcenter). So far everything works well except cc_warning_tone playback. We are never getting tone when some connect to agent.
Debug Logs :
FS cli Log : https://pastebin.freeswitch.org/view/f9be26b9 Log with sip debug : https://pastebin.freeswitch.org/view/aab8ea85 Log with sip debug + loglevel 9 : https://pastebin.freeswitch.or g/view/ff793521
Any hint?
Best Regards -- Samir Doshi *iNextrix Technologie**s Pvt. Ltd*. http://www.inextrix.com
*Disclaimer:* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful.
____________________________________________________________ _____________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Ítalo Rossi italo@freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Fila a JIRA with your configs and debug logs On Tue, Nov 8, 2016 at 3:49 AM, Samir Doshi <samir.doshi@inextrix.com> wrote:
Hi,
I tried with cc_outbound_announce variable but getting same result. Not getting alert tone. Any other things should I look?
Best Regards -- Samir Doshi *iNextrix Technologie**s Pvt. Ltd*. http://www.inextrix.com
*Disclaimer:* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful.
On Sun, Nov 6, 2016 at 3:30 PM, Samir Doshi <samir.doshi@inextrix.com> wrote:
Thanks. I will give a try and get back to you with result.
Best Regards -- Samir Doshi *iNextrix Technologie**s Pvt. Ltd*. http://www.inextrix.com
*Disclaimer:* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful.
On Sat, Nov 5, 2016 at 1:31 AM, Ítalo Rossi <italo@freeswitch.org> wrote:
mod_callcenter.c:1776 Agent 8003 answered "Outbound Call" <D0820833573222> from queue agent8003@default (Recorded)
From this line you're using callback agents and the variable should be cc_outbound_announce instead of cc_warning_tone, this one is specific for uuid-standby agents
On Fri, Nov 4, 2016 at 3:36 PM, Samir Doshi <samir.doshi@inextrix.com> wrote:
Hi,
We are doing impementation using mod_callcenter module by taking reference from documentation (https://freeswitch.org/conflu ence/display/FREESWITCH/mod_callcenter). So far everything works well except cc_warning_tone playback. We are never getting tone when some connect to agent.
Debug Logs :
FS cli Log : https://pastebin.freeswitch.org/view/f9be26b9 Log with sip debug : https://pastebin.freeswitch.org/view/aab8ea85 Log with sip debug + loglevel 9 : https://pastebin.freeswitch.or g/view/ff793521
Any hint?
Best Regards -- Samir Doshi *iNextrix Technologie**s Pvt. Ltd*. http://www.inextrix.com
*Disclaimer:* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful.
____________________________________________________________ _____________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/free switch-users http://www.freeswitch.org
-- Ítalo Rossi italo@freeswitch.org
____________________________________________________________ _____________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Ítalo Rossi italo@freeswitch.org
Reported https://freeswitch.org/jira/browse/FS-9723 Best Regards -- Samir Doshi *iNextrix Technologie**s Pvt. Ltd*. http://www.inextrix.com *Disclaimer:* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. On Tue, Nov 8, 2016 at 5:45 PM, Ítalo Rossi <italo@freeswitch.org> wrote:
Fila a JIRA with your configs and debug logs
On Tue, Nov 8, 2016 at 3:49 AM, Samir Doshi <samir.doshi@inextrix.com> wrote:
Hi,
I tried with cc_outbound_announce variable but getting same result. Not getting alert tone. Any other things should I look?
Best Regards -- Samir Doshi *iNextrix Technologie**s Pvt. Ltd*. http://www.inextrix.com
*Disclaimer:* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful.
On Sun, Nov 6, 2016 at 3:30 PM, Samir Doshi <samir.doshi@inextrix.com> wrote:
Thanks. I will give a try and get back to you with result.
Best Regards -- Samir Doshi *iNextrix Technologie**s Pvt. Ltd*. http://www.inextrix.com
*Disclaimer:* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful.
On Sat, Nov 5, 2016 at 1:31 AM, Ítalo Rossi <italo@freeswitch.org> wrote:
mod_callcenter.c:1776 Agent 8003 answered "Outbound Call" <D0820833573222> from queue agent8003@default (Recorded)
From this line you're using callback agents and the variable should be cc_outbound_announce instead of cc_warning_tone, this one is specific for uuid-standby agents
On Fri, Nov 4, 2016 at 3:36 PM, Samir Doshi <samir.doshi@inextrix.com> wrote:
Hi,
We are doing impementation using mod_callcenter module by taking reference from documentation (https://freeswitch.org/conflu ence/display/FREESWITCH/mod_callcenter). So far everything works well except cc_warning_tone playback. We are never getting tone when some connect to agent.
Debug Logs :
FS cli Log : https://pastebin.freeswitch.org/view/f9be26b9 Log with sip debug : https://pastebin.freeswitch.org/view/aab8ea85 Log with sip debug + loglevel 9 : https://pastebin.freeswitch.or g/view/ff793521
Any hint?
Best Regards -- Samir Doshi *iNextrix Technologie**s Pvt. Ltd*. http://www.inextrix.com
*Disclaimer:* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful.
____________________________________________________________ _____________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/free switch-users http://www.freeswitch.org
-- Ítalo Rossi italo@freeswitch.org
____________________________________________________________ _____________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/free switch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Ítalo Rossi italo@freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (2)
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Samir Doshi
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Ítalo Rossi