Bria softphone registration issue (NAT/rport issue?)
I don't know if any of you would be able to help with this, but I figured I would ask. After a few hours of inactivity, it seems my Bria softphones lose connection with FreeSWITCH. They are able to call out, but when calling in I just get silence until it goes to voicemail. It sounds like a classic NAT issue, except the NAT is completely handled by a Soincwall that has VoIP features to support SIP transformations (SonicOS Enhanced 5.x). It seems as though after a period of time the port in which the Sonicwall is assigning for the SIP UA and the port that FreeSWITCH has registered get out of sync, despite the Bria re-registering every 5 minutes. Could this be caused by 'Use rport' being enabled by default in the Bria softphone? Setup - FreeSWITCH 1.0.4 Bria 2.5.4 Sonicwall E5500 with SIP transformations and Consistent NAT enabled Thanks in advance for any help, -Adam
1.0.4 is not supported anymore please update to latest. http://latest.freeswitch.org /b On Jan 18, 2010, at 4:43 PM, Adam Ford wrote:
FreeSWITCH 1.0.4
This is more of a Bria configuration question than FreeSWITCH. I wouldn't think the version of FreeSWITCH would matter much, but thanks for the suggestion. -Adam From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian West Sent: Monday, January 18, 2010 3:55 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Bria softphone registration issue (NAT/rport issue?) 1.0.4 is not supported anymore please update to latest. http://latest.freeswitch.org /b On Jan 18, 2010, at 4:43 PM, Adam Ford wrote: FreeSWITCH 1.0.4
Yes, but the nat is handled by the Sonicwall, which works perfectly for the Polycom desk phones. It is only the Bria softphones that are behaving strangely. I think it is just caused by them attempting to use rport, which is sort of doing to work of the Sonicwall twice, causing them to lose sync with the FreeSWITCH registration. I just wanted the opinion of some other professionals if this sound likely, before I consider the matter resolved. Thank you, -Adam From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian West Sent: Monday, January 18, 2010 5:17 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Bria softphone registration issue (NAT/rport issue?) Is the phone behind the nat with FreeSWITCH? /b On Jan 18, 2010, at 6:14 PM, Adam Ford wrote: This is more of a Bria configuration question than FreeSWITCH. I wouldn't think the version of FreeSWITCH would matter much, but thanks for the suggestion. -Adam
Well if the Bria Phone is behind nat with FS why is the sonic wall even involved? (Btw... I just realized they can't spell Brian... Bria... who calls a phone Bria?) /b On Jan 18, 2010, at 6:28 PM, Adam Ford wrote:
Yes, but the nat is handled by the Sonicwall, which works perfectly for the Polycom desk phones. It is only the Bria softphones that are behaving strangely. I think it is just caused by them attempting to use rport, which is sort of doing to work of the Sonicwall twice, causing them to lose sync with the FreeSWITCH registration. I just wanted the opinion of some other professionals if this sound likely, before I consider the matter resolved.
Thank you,
-Adam
I guess I misunderstood your question. The phones aren't behind a nat WITH the FreeSWITCH. FreeSWITCH is in collocation site, the phones are in my office, and connecting to FreeSWITCH through the nat. Maybe they wanted to call it Brian but then someone complained that it would be to common ;) -Adam From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian West Sent: Monday, January 18, 2010 5:47 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Bria softphone registration issue (NAT/rport issue?) Well if the Bria Phone is behind nat with FS why is the sonic wall even involved? (Btw... I just realized they can't spell Brian... Bria... who calls a phone Bria?) /b On Jan 18, 2010, at 6:28 PM, Adam Ford wrote: Yes, but the nat is handled by the Sonicwall, which works perfectly for the Polycom desk phones. It is only the Bria softphones that are behaving strangely. I think it is just caused by them attempting to use rport, which is sort of doing to work of the Sonicwall twice, causing them to lose sync with the FreeSWITCH registration. I just wanted the opinion of some other professionals if this sound likely, before I consider the matter resolved. Thank you, -Adam
Try 1.0.5 /b On Jan 18, 2010, at 7:08 PM, Adam Ford wrote:
I guess I misunderstood your question. The phones aren’t behind a nat WITH the FreeSWITCH. FreeSWITCH is in collocation site, the phones are in my office, and connecting to FreeSWITCH through the nat.
Maybe they wanted to call it Brian but then someone complained that it would be to common ;)
-Adam
Is there a NAT keep alive option in Bria? Look under SIP Account Properties, Advanced. On Tue, Jan 19, 2010 at 12:12 PM, Brian West <brian@freeswitch.org> wrote:
Try 1.0.5 /b On Jan 18, 2010, at 7:08 PM, Adam Ford wrote:
I guess I misunderstood your question. The phones aren’t behind a nat WITH the FreeSWITCH. FreeSWITCH is in collocation site, the phones are in my office, and connecting to FreeSWITCH through the nat.
Maybe they wanted to call it Brian but then someone complained that it would be to common ;)
-Adam
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Yes, that is enabled as well. -----Original Message----- From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Mark Campbell-Smith Sent: Monday, January 18, 2010 9:52 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Bria softphone registration issue (NAT/rportissue?) Is there a NAT keep alive option in Bria? Look under SIP Account Properties, Advanced. On Tue, Jan 19, 2010 at 12:12 PM, Brian West <brian@freeswitch.org> wrote:
Try 1.0.5 /b On Jan 18, 2010, at 7:08 PM, Adam Ford wrote:
I guess I misunderstood your question. The phones arent behind a nat WITH the FreeSWITCH. FreeSWITCH is in collocation site, the phones are in my office, and connecting to FreeSWITCH through the nat.
Maybe they wanted to call it Brian but then someone complained that it would be to common ;)
-Adam
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participants (3)
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Adam Ford
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Brian West
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Mark Campbell-Smith