Hold Music not Playing when pressing Hold on Polycom Phone
Hi Guys, When I press the HOLD button (or start to transfer someone, join a conference, etc) the configured hold music will not play. I previously had this working in production, but all of the sudden it is no longer working I can't figure out why. It works fine in my development environment on my local network, but not when I'm registering to Public IPs. I first thought it was a Polycom specific NAT issue, but then I tried it with a different phone (Cisco) from a different network with no success either. Here is a Pastebin of the Freeswitch console logs when I press the hold button on my device and no hold music occurs. http://pastebin.com/p6xtwyz7 Does anyone have any ideas on how on earth I messed this up? Its the last piece of the puzzle I have in completely getting this working! Any help appreciated. Thanks, Lyle Pratt
I don't see the phone actually sending the hold signal there, try turning on sip trace and confirming what the phone is actually sending. Compare that to your dev environment where it works. Mike On Feb 6, 2014, at 12:11 AM, Lyle Pratt <lylepratt@gmail.com> wrote:
Hi Guys,
When I press the HOLD button (or start to transfer someone, join a conference, etc) the configured hold music will not play.
I previously had this working in production, but all of the sudden it is no longer working I can't figure out why. It works fine in my development environment on my local network, but not when I'm registering to Public IPs. I first thought it was a Polycom specific NAT issue, but then I tried it with a different phone (Cisco) from a different network with no success either.
Here is a Pastebin of the Freeswitch console logs when I press the hold button on my device and no hold music occurs. http://pastebin.com/p6xtwyz7
Does anyone have any ideas on how on earth I messed this up? Its the last piece of the puzzle I have in completely getting this working! Any help appreciated
What firmware are you running on this phone? -- Brian West brian@freeswitch.org FreeSWITCH Solutions, LLC PO BOX 2531 Brookfield, WI 53008-2531 Twitter: @FreeSWITCH , @briankwest http://www.freeswitchbook.com http://www.freeswitchcookbook.com T: +1.918.420.9001 | F: +1.918.420.9002 | M: +1.918.424.WEST iNUM: +883 5100 1420 9001 ISN: 410*543 Skype:briankwest PGP Key: http://www.bkw.org/key.txt (AB93356707C76CED) On Feb 5, 2014, at 11:11 PM, Lyle Pratt <lylepratt@gmail.com> wrote:
Hi Guys,
When I press the HOLD button (or start to transfer someone, join a conference, etc) the configured hold music will not play.
I previously had this working in production, but all of the sudden it is no longer working I can't figure out why. It works fine in my development environment on my local network, but not when I'm registering to Public IPs. I first thought it was a Polycom specific NAT issue, but then I tried it with a different phone (Cisco) from a different network with no success either.
Here is a Pastebin of the Freeswitch console logs when I press the hold button on my device and no hold music occurs. http://pastebin.com/p6xtwyz7
Does anyone have any ideas on how on earth I messed this up? Its the last piece of the puzzle I have in completely getting this working! Any help appreciated.
Thanks, Lyle Pratt
participants (3)
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Brian West
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Lyle Pratt
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Michael Jerris