Hi, I am trying to generate call-center reports using the variables generated on channels by mod_callcenter. I am using xml-cdr for the same. I can see in the xml-cdr all the variables documented in the mod_callcenter wiki page except "cc_queue_terminated_epoch". When I checked the code it seemed that if cc_queue_answer_epoch is set, cc_queue_terminated has to be set and should be visible in the xml-cdr but it doesn't. Now to troubleshoot further, I entered the fs_cli and executed /events plain all to check the variables generated in the events. To my surprize I could see the variable "cc_queue_terminated_epoch" in the "CHANNEL_DESTROY" event but it still does not show in the xml-cdr. I was talking to Sevet on IRC who recommended to pastebin the event output and the xml-cdr output for the same call. I have copied it in the Pastebin here: http://pastebin.freeswitch.org/19258 Any ideas on why this variable would not be visible in the xml-cdr !! I was expecting to get the exact call duration between the member and the agent with this variable. Thanks in advance. --- Jayesh