Answered/abandoned calls mod_callcenter
Hello everyone!, I'm testing a mod_callcenter for make a FreeSWITCH version of a open source software (https://github.com/roramirez/qpanel/tree/fs) Now i using ESL to send command and get information from the module. I looking for a way to know the data of answered/abandoned call from a queue and agents. Somebody can give a tips or a light? Regards, -- Rodrigo Ramírez Norambuena http://www.rodrigoramirez.com
Hi Rodrigo, We don't keep these counters in memory. If you want to figure out right now how many calls were abandoned or answered you need to parse the cdrs from these calls or listen to the ESL events and keep a counter. But, adding realtime counters to mod_callcenter shouldn't be difficult, a PR would be awesome ;) On Wed, Feb 3, 2016 at 9:35 PM, Rodrigo Ramírez Norambuena < decipher.hk@gmail.com> wrote:
Hello everyone!,
I'm testing a mod_callcenter for make a FreeSWITCH version of a open source software (https://github.com/roramirez/qpanel/tree/fs)
Now i using ESL to send command and get information from the module. I looking for a way to know the data of answered/abandoned call from a queue and agents.
Somebody can give a tips or a light?
Regards, -- Rodrigo Ramírez Norambuena http://www.rodrigoramirez.com
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-- Ítalo Rossi italo@freeswitch.org
February 5 2016 3:45 PM, "Ítalo Rossi" <italo@freeswitch.org> wrote:
Hi Rodrigo,
Hi Ítalo,
We don't keep these counters in memory.
Ok.
If you want to figure out right now how many calls were abandoned or answered you need to parse the cdrs from these calls or listen to the ESL events and keep a counter.
I see for agents we have no_answer_count and calls_answered
But, adding realtime counters to mod_callcenter shouldn't be difficult, a PR would be awesome ;)
I'll try. What is the maximum line length columns?. In the [1] coding guidelines dont find 1: https://freeswitch.org/confluence/display/FREESWITCH/Coding+Guidelines -- Rodrigo Ramírez Norambuena http://www.rodrigoramirez.com
February 7 2016 3:18 PM, "Rodrigo Ramírez Norambuena" <decipher.hk@gmail.com> wrote:
February 5 2016 3:45 PM, "Ítalo Rossi" <italo@freeswitch.org> wrote:
Hi Rodrigo,
Hi Ítalo,
We don't keep these counters in memory.
Ok.
If you want to figure out right now how many calls were abandoned or answered you need to parse the cdrs from these calls or listen to the ESL events and keep a counter.
I see for agents we have no_answer_count and calls_answered
But, adding realtime counters to mod_callcenter shouldn't be difficult, a PR would be awesome ;)
I'll try.
What is the maximum line length columns?. In the [1] coding guidelines dont find
1: https://freeswitch.org/confluence/display/FREESWITCH/Coding+Guidelines
Hi everyone, I added support for QPanel of FreeSWITCH :) You can test the branch fs into https://github.com/roramirez/qpanel/tree/fs If you have any issue or improvement is welcome to hear. Regards, -- Rodrigo Ramírez Norambuena http://www.rodrigoramirez.com
participants (2)
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Rodrigo Ramírez Norambuena
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Ítalo Rossi