still Waiting for a queue call while outbound
Hi, We have a agent login to a callcenter and set available for the queue call. While the agent makes a outbound call, why does the queue call still dispatch to the agent? Does that mean we should set the agent logout the queue while making a call? Thanks. Jimmy
Hi, mod_callcenter handles call and agent state when calls pass throw it... so, outbound call are not "seen". It's a little sad, but it's a big advantage that the contact point is only simple endpoint, and not a big strange stuff like in asterisk. You could manage it as you want with some dialplan adaptation You have to manage yourself the state of the agent to put it On break (status) or you could also change is state (In a queue call) to simulate the incoming call.. you could do that with [callcenter_config agent set ...] + execute_on_answer + execute_on_hangup (to put it back Available) + a little specific dialplan for his outgoing calls. That's the way we do. Regards 2013/3/26 Jimmy Chang <chang33.tw@gmail.com>
Hi,
We have a agent login to a callcenter and set available for the queue call. While the agent makes a outbound call, why does the queue call still dispatch to the agent? Does that mean we should set the agent logout the queue while making a call?
Thanks. Jimmy
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Hi Regis, Thanks for the advice. Jimmy ? 2013/3/26 ?? 03:37, Regis M ??:
Hi, mod_callcenter handles call and agent state when calls pass throw it... so, outbound call are not "seen". It's a little sad, but it's a big advantage that the contact point is only simple endpoint, and not a big strange stuff like in asterisk. You could manage it as you want with some dialplan adaptation You have to manage yourself the state of the agent to put it On break (status) or you could also change is state (In a queue call) to simulate the incoming call.. you could do that with [callcenter_config agent set ...] + execute_on_answer + execute_on_hangup (to put it back Available) + a little specific dialplan for his outgoing calls. That's the way we do.
Regards
2013/3/26 Jimmy Chang <chang33.tw@gmail.com <mailto:chang33.tw@gmail.com>>
Hi,
We have a agent login to a callcenter and set available for the queue call. While the agent makes a outbound call, why does the queue call still dispatch to the agent? Does that mean we should set the agent logout the queue while making a call?
Thanks. Jimmy
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (2)
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Jimmy Chang
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Regis M