you could do that with [callcenter_config agent set ...] + execute_on_answer + execute_on_hangup (to put it back Available) + a little specific dialplan for his outgoing calls.You have to manage yourself the state of the agent to put it On break (status) or you could also change is state (In a queue call) to simulate the incoming call..Hi,mod_callcenter handles call and agent state when calls pass throw it... so, outbound call are not "seen".
It's a little sad, but it's a big advantage that the contact point is only simple endpoint, and not a big strange stuff like in asterisk. You could manage it as you want with some dialplan adaptation
That's the way we do.Regards
2013/3/26 Jimmy Chang <chang33.tw@gmail.com>
Hi,
We have a agent login to a callcenter and set available for the queue call.
While the agent makes a outbound call, why does the queue call still dispatch to the agent?
Does that mean we should set the agent logout the queue while making a call?
Thanks.
Jimmy
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