Looking for Cost Effective IVR Solution for Concurrent Calls
Dear all, I am working to develop an IVR solution for an NGO in Tamil Nadu, India using Freeswitch open source telephony interface. I am looking for any cost effective solution for hardware where concurrent inbound/outbound calls can be made by the IVR system. Some research, I did but I am skeptical, need some more guidance from experts. Number of concurrent calls for initial stage inbound 5-10 but based on response from the community, we will plan for scaling up. Outbound Scheduled calls are of lesser importance right now. I checked online that PRI line provides me 30 lines for voice which can be used concurrently. But, the rent for the line is very high which cant be feasible for the NGO. Min PRI line cost is Rs 4.5 K per month. Please suggest alternative solutions which I can use for the same. 1. What about VOIP and using their local access number? 2. What about SIP based IP phone with extensions? 3. What about trunk lines, DID etc? 4. What about GSM Modems, GSMOpen? I am very new telecom technology. Please help. Thanks Ankit -- Life is like a rose its upto u feel it as its fragrance or thorns
Any decent off the shelf desktop computer purchased today should be ok for the kind of call volumes you're talking abnout. You will need to buy a PRI data card which will cost Rs. 20-35 thousand rupees. Look at Sangoma or Digium cards. I personally would recommend Sangoma as seems to be better supported in freeswitch. *Also look at kookoo.in -- you might be able to achieve what you want.* I think the first thing you should do is understand the technology. After you do that, you will be in a better position to ask questions and see answers. Why do you look at reading a good book on freeswitch? See more answers inline below.... On Wed, Jun 22, 2011 at 10:46 AM, ankIT WALiA <ankitwalia4u@gmail.com>wrote:
Dear all,
I am working to develop an IVR solution for an NGO in Tamil Nadu, India using Freeswitch open source telephony interface.
I am looking for any cost effective solution for hardware where concurrent inbound/outbound calls can be made by the IVR system. Some research, I did but I am skeptical, need some more guidance from experts. Number of concurrent calls for initial stage inbound 5-10 but based on response from the community, we will plan for scaling up. Outbound Scheduled calls are of lesser importance right now.
I checked online that PRI line provides me 30 lines for voice which can be used concurrently. But, the rent for the line is very high which cant be feasible for the NGO. Min PRI line cost is Rs 4.5 K per month.
Please suggest alternative solutions which I can use for the same.
1. What about VOIP and using their local access number?
VOIP is somewhat difficult to do in India. I don't know any services in India that will give you a SIP connection.
2. What about SIP based IP phone with extensions?
You need to get a SIP connection or use a PRI.
3. What about trunk lines, DID etc?
You need to get a SIP connection or use a PRI
4. What about GSM Modems, GSMOpen?
May be an interesting option. But don't know much about it.
I am very new telecom technology. Please help.
Thanks Ankit
-- Life is like a rose its upto u feel it as its fragrance or thorns
_______________________________________________ Join us at ClueCon 2011, Aug 9-11, Chicago http://www.cluecon.com 877-7-4ACLUE
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi Ankit I differ with you on the PRI pricing. Now a days, in north India, BSNL, Reliance, Airtel, etc, are providing PRI connectivity somewhere arround 10-12 K per month. More over this, they will permit you to make the free calls of the same value. Means if you opt for 10K / month plan, you will be able to make the out calls of wrth Rs 10K approx. Yes, if you want only inbound, you will have to pay at least 10K. So you can check with the local service provider in Tamilnadu & nagotiate with the service provider for minimum rent. Regarding your rest queries, I am not sure what do you want to ask..plz explore your queries. Regards Sharad, Noida 9891499202 ----- Original Message ----- From: ankIT WALiA To: FreeSWITCH Users Help ; The Linux-Delhi mailing list ; ilugc@ae.iitm.ac.in Sent: Wednesday, June 22, 2011 10:46 AM Subject: [Freeswitch-users] Looking for Cost Effective IVR Solution forConcurrent Calls Dear all, I am working to develop an IVR solution for an NGO in Tamil Nadu, India using Freeswitch open source telephony interface. I am looking for any cost effective solution for hardware where concurrent inbound/outbound calls can be made by the IVR system. Some research, I did but I am skeptical, need some more guidance from experts. Number of concurrent calls for initial stage inbound 5-10 but based on response from the community, we will plan for scaling up. Outbound Scheduled calls are of lesser importance right now. I checked online that PRI line provides me 30 lines for voice which can be used concurrently. But, the rent for the line is very high which cant be feasible for the NGO. Min PRI line cost is Rs 4.5 K per month. Please suggest alternative solutions which I can use for the same. 1. What about VOIP and using their local access number? 2. What about SIP based IP phone with extensions? 3. What about trunk lines, DID etc? 4. What about GSM Modems, GSMOpen? I am very new telecom technology. Please help. Thanks Ankit -- Life is like a rose its upto u feel it as its fragrance or thorns
I want to know If there is any other way to receive concurrent incomings calls apart from using PRI. I think Reliance is giving in 4.5K. I saw herehttp://mobile.ebest.in/pri-tariff-plans/reliance-pri/3.html On Wed, Jun 22, 2011 at 5:17 AM, sharad <sharad@coraltele.com> wrote:
** Hi Ankit
I differ with you on the PRI pricing. Now a days, in north India, BSNL, Reliance, Airtel, etc, are providing PRI connectivity somewhere arround 10-12 K per month. More over this, they will permit you to make the free calls of the same value. Means if you opt for 10K / month plan, you will be able to make the out calls of wrth Rs 10K approx. Yes, if you want only inbound, you will have to pay at least 10K. So you can check with the local service provider in Tamilnadu & nagotiate with the service provider for minimum rent.
Regarding your rest queries, I am not sure what do you want to ask..plz explore your queries.
Regards Sharad, Noida 9891499202
----- Original Message ----- *From:* ankIT WALiA <ankitwalia4u@gmail.com> *To:* FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org> ; The Linux-Delhi mailing list <ilugd@lists.linux-delhi.org> ; ilugc@ae.iitm.ac.in *Sent:* Wednesday, June 22, 2011 10:46 AM *Subject:* [Freeswitch-users] Looking for Cost Effective IVR Solution forConcurrent Calls
Dear all,
I am working to develop an IVR solution for an NGO in Tamil Nadu, India using Freeswitch open source telephony interface.
I am looking for any cost effective solution for hardware where concurrent inbound/outbound calls can be made by the IVR system. Some research, I did but I am skeptical, need some more guidance from experts. Number of concurrent calls for initial stage inbound 5-10 but based on response from the community, we will plan for scaling up. Outbound Scheduled calls are of lesser importance right now.
I checked online that PRI line provides me 30 lines for voice which can be used concurrently. But, the rent for the line is very high which cant be feasible for the NGO. Min PRI line cost is Rs 4.5 K per month.
Please suggest alternative solutions which I can use for the same.
1. What about VOIP and using their local access number? 2. What about SIP based IP phone with extensions? 3. What about trunk lines, DID etc? 4. What about GSM Modems, GSMOpen?
I am very new telecom technology. Please help.
Thanks Ankit
-- Life is like a rose its upto u feel it as its fragrance or thorns
_______________________________________________ Join us at ClueCon 2011, Aug 9-11, Chicago http://www.cluecon.com 877-7-4ACLUE
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Life is like a rose its upto u feel it as its fragrance or thorns
You could try to setup a SIP trunk with a foreign provider able to give you DIDs for India. That's a long shot, and the quality could be at loss. David Ponzone Direction Technique email: david.ponzone@ipeva.fr tel: 01 74 03 18 97 gsm: 06 66 98 76 34 Service Client IPeva tel: 0811 46 26 26 www.ipeva.fr - www.ipeva-studio.com Ce message et toutes les pièces jointes sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation ou diffusion non autorisée est interdite. Tout message électronique est susceptible d'altération. IPeva décline toute responsabilité au titre de ce message s'il a été altéré, déformé ou falsifié. Si vous n'êtes pas destinataire de ce message, merci de le détruire immédiatement et d'avertir l'expéditeur. Le 22/06/2011 à 11:48, ankIT WALiA a écrit :
I want to know If there is any other way to receive concurrent incomings calls apart from using PRI.
I think Reliance is giving in 4.5K. I saw here http://mobile.ebest.in/pri-tariff-plans/reliance-pri/3.html
On Wed, Jun 22, 2011 at 5:17 AM, sharad <sharad@coraltele.com> wrote: Hi Ankit
I differ with you on the PRI pricing. Now a days, in north India, BSNL, Reliance, Airtel, etc, are providing PRI connectivity somewhere arround 10-12 K per month. More over this, they will permit you to make the free calls of the same value. Means if you opt for 10K / month plan, you will be able to make the out calls of wrth Rs 10K approx. Yes, if you want only inbound, you will have to pay at least 10K. So you can check with the local service provider in Tamilnadu & nagotiate with the service provider for minimum rent.
Regarding your rest queries, I am not sure what do you want to ask..plz explore your queries.
Regards Sharad, Noida 9891499202
----- Original Message ----- From: ankIT WALiA To: FreeSWITCH Users Help ; The Linux-Delhi mailing list ; ilugc@ae.iitm.ac.in Sent: Wednesday, June 22, 2011 10:46 AM Subject: [Freeswitch-users] Looking for Cost Effective IVR Solution forConcurrent Calls
Dear all,
I am working to develop an IVR solution for an NGO in Tamil Nadu, India using Freeswitch open source telephony interface.
I am looking for any cost effective solution for hardware where concurrent inbound/outbound calls can be made by the IVR system. Some research, I did but I am skeptical, need some more guidance from experts. Number of concurrent calls for initial stage inbound 5-10 but based on response from the community, we will plan for scaling up. Outbound Scheduled calls are of lesser importance right now.
I checked online that PRI line provides me 30 lines for voice which can be used concurrently. But, the rent for the line is very high which cant be feasible for the NGO. Min PRI line cost is Rs 4.5 K per month.
Please suggest alternative solutions which I can use for the same.
1. What about VOIP and using their local access number? 2. What about SIP based IP phone with extensions? 3. What about trunk lines, DID etc? 4. What about GSM Modems, GSMOpen?
I am very new telecom technology. Please help.
Thanks Ankit
-- Life is like a rose its upto u feel it as its fragrance or thorns
_______________________________________________ Join us at ClueCon 2011, Aug 9-11, Chicago http://www.cluecon.com 877-7-4ACLUE
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Life is like a rose its upto u feel it as its fragrance or thorns _______________________________________________ Join us at ClueCon 2011, Aug 9-11, Chicago http://www.cluecon.com 877-7-4ACLUE
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Yes, there are following ways - 1. Analog trunk line (FXO) - taken from BSNL. Connect those lines to FXO GW / PBX & route the calls to freeswitch. If you are expecting your incoming calls within India, this may be cheaper. 2. PRI - You already know. 3. Through VoIP - If you are expecting international calls, this medium may be cheaper. But you need to discuss this with your VoIP provider in advance that you r expecting incoming calls also. Regards Sharad ----- Original Message ----- From: ankIT WALiA To: FreeSWITCH Users Help Sent: Wednesday, June 22, 2011 3:18 PM Subject: Re: [Freeswitch-users] Looking for Cost Effective IVR SolutionforConcurrent Calls I want to know If there is any other way to receive concurrent incomings calls apart from using PRI. I think Reliance is giving in 4.5K. I saw here http://mobile.ebest.in/pri-tariff-plans/reliance-pri/3.html On Wed, Jun 22, 2011 at 5:17 AM, sharad <sharad@coraltele.com> wrote: Hi Ankit I differ with you on the PRI pricing. Now a days, in north India, BSNL, Reliance, Airtel, etc, are providing PRI connectivity somewhere arround 10-12 K per month. More over this, they will permit you to make the free calls of the same value. Means if you opt for 10K / month plan, you will be able to make the out calls of wrth Rs 10K approx. Yes, if you want only inbound, you will have to pay at least 10K. So you can check with the local service provider in Tamilnadu & nagotiate with the service provider for minimum rent. Regarding your rest queries, I am not sure what do you want to ask..plz explore your queries. Regards Sharad, Noida 9891499202 ----- Original Message ----- From: ankIT WALiA To: FreeSWITCH Users Help ; The Linux-Delhi mailing list ; ilugc@ae.iitm.ac.in Sent: Wednesday, June 22, 2011 10:46 AM Subject: [Freeswitch-users] Looking for Cost Effective IVR Solution forConcurrent Calls Dear all, I am working to develop an IVR solution for an NGO in Tamil Nadu, India using Freeswitch open source telephony interface. I am looking for any cost effective solution for hardware where concurrent inbound/outbound calls can be made by the IVR system. Some research, I did but I am skeptical, need some more guidance from experts. Number of concurrent calls for initial stage inbound 5-10 but based on response from the community, we will plan for scaling up. Outbound Scheduled calls are of lesser importance right now. I checked online that PRI line provides me 30 lines for voice which can be used concurrently. But, the rent for the line is very high which cant be feasible for the NGO. Min PRI line cost is Rs 4.5 K per month. Please suggest alternative solutions which I can use for the same. 1. What about VOIP and using their local access number? 2. What about SIP based IP phone with extensions? 3. What about trunk lines, DID etc? 4. What about GSM Modems, GSMOpen? I am very new telecom technology. Please help. Thanks Ankit -- Life is like a rose its upto u feel it as its fragrance or thorns _______________________________________________ Join us at ClueCon 2011, Aug 9-11, Chicago http://www.cluecon.com 877-7-4ACLUE FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Life is like a rose its upto u feel it as its fragrance or thorns
PRI pricing is about 4,500/- rupees a month. You can purchase a toll free plan from a provider -- how much you use (or don't use) the toll free number is upto you. I know this because I am in the process of purchasing a PRI. On Wed, Jun 22, 2011 at 2:47 PM, sharad <sharad@coraltele.com> wrote:
** Hi Ankit
I differ with you on the PRI pricing. Now a days, in north India, BSNL, Reliance, Airtel, etc, are providing PRI connectivity somewhere arround 10-12 K per month. More over this, they will permit you to make the free calls of the same value. Means if you opt for 10K / month plan, you will be able to make the out calls of wrth Rs 10K approx. Yes, if you want only inbound, you will have to pay at least 10K. So you can check with the local service provider in Tamilnadu & nagotiate with the service provider for minimum rent.
Regarding your rest queries, I am not sure what do you want to ask..plz explore your queries.
Regards Sharad, Noida 9891499202
----- Original Message ----- *From:* ankIT WALiA <ankitwalia4u@gmail.com> *To:* FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org> ; The Linux-Delhi mailing list <ilugd@lists.linux-delhi.org> ; ilugc@ae.iitm.ac.in *Sent:* Wednesday, June 22, 2011 10:46 AM *Subject:* [Freeswitch-users] Looking for Cost Effective IVR Solution forConcurrent Calls
Dear all,
I am working to develop an IVR solution for an NGO in Tamil Nadu, India using Freeswitch open source telephony interface.
I am looking for any cost effective solution for hardware where concurrent inbound/outbound calls can be made by the IVR system. Some research, I did but I am skeptical, need some more guidance from experts. Number of concurrent calls for initial stage inbound 5-10 but based on response from the community, we will plan for scaling up. Outbound Scheduled calls are of lesser importance right now.
I checked online that PRI line provides me 30 lines for voice which can be used concurrently. But, the rent for the line is very high which cant be feasible for the NGO. Min PRI line cost is Rs 4.5 K per month.
Please suggest alternative solutions which I can use for the same.
1. What about VOIP and using their local access number? 2. What about SIP based IP phone with extensions? 3. What about trunk lines, DID etc? 4. What about GSM Modems, GSMOpen?
I am very new telecom technology. Please help.
Thanks Ankit
-- Life is like a rose its upto u feel it as its fragrance or thorns
_______________________________________________ Join us at ClueCon 2011, Aug 9-11, Chicago http://www.cluecon.com 877-7-4ACLUE
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Sidharth Kshatriya www.sidk.info
participants (4)
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ankIT WALiA
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David Ponzone
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sharad
-
Sidharth Kshatriya