Hello There, I'm having the below audio issue and would really appreciate any help Caller =======Carrier========FS SBC======IVR When i took a packet capture on the FS, I could observe that the audio stream quality from IVR to SBC is really good when compared to the audio quality stream between the SBC and the caller. Bad quality => first syllable of certain words lost, choppy ... Using PCMU 8K on both legs ... Between SBC and IVR - Max Delta is 96ms, max jitter is 22.5 Between sbc and caller - max delta is 120 and max jitter is 9.5 Any suggestion or help would be greatly appreciated Regards A
Hello FS experts, Resending the below - not sure what is causing the issue - there is sufficient system cpu and men Sent from my iPhone On Jun 28, 2022, at 10:06 PM, Adiseshu Channasamudhram <csadi@hotmail.com> wrote Hello There, I'm having the below audio issue and would really appreciate any help Caller =======Carrier========FS SBC======IVR When i took a packet capture on the FS, I could observe that the audio stream quality from IVR to SBC is really good when compared to the audio quality stream between the SBC and the caller. Bad quality => first syllable of certain words lost, choppy ... Using PCMU 8K on both legs ... Between SBC and IVR - Max Delta is 96ms, max jitter is 22.5 Between sbc and caller - max delta is 120 and max jitter is 9.5 Any suggestion or help would be greatly appreciated Regards A
I don’t think anyone can be sure of what is causing the issue. But you can make some effort to isolate it; does this happen with all callers? Does all your origination come from the same place (e.g. carrier)? Can you test a different origination provider and see if you get the same issue? That’s a good way to figure out if it seems to be related to the system itself or to the network path to the caller. — Alex
On Jul 18, 2022, at 9:56 AM, Adiseshu Channasamudhram <csadi@hotmail.com> wrote:
Hello FS experts,
Resending the below - not sure what is causing the issue - there is sufficient system cpu and men
Sent from my iPhone
On Jun 28, 2022, at 10:06 PM, Adiseshu Channasamudhram <csadi@hotmail.com> wrote
Hello There,
I'm having the below audio issue and would really appreciate any help
Caller =======Carrier========FS SBC======IVR
When i took a packet capture on the FS, I could observe that the audio stream quality from IVR to SBC is really good when compared to the audio quality stream between the SBC and the caller.
Bad quality => first syllable of certain words lost, choppy ...
Using PCMU 8K on both legs ...
Between SBC and IVR - Max Delta is 96ms, max jitter is 22.5 Between sbc and caller - max delta is 120 and max jitter is 9.5
Any suggestion or help would be greatly appreciated
Regards
A
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participants (2)
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Adiseshu Channasamudhram
-
Alex Balashov