Mod_callcenter ODBC vs File
Hello, FS version: FreeSWITCH Version 1.4.18+git~20150312T185523Z~4eed221b69~64bit (git 4eed221 2015-03-12 18:55:23Z 64bit) I found a very strange behavior on mod_call center when used with odbc. This was easy to reproduce when the agents are busy and new calls come in. New member goes in abandoned state immediately and stay in same state forever. Even if previous call is complete and Agent is in Waiting state. Infact some times new members go in abandoned state immediately even if the agents are available. Everything works perfect once I changed the mod_callcenter.conf.xml config to file only mode, new calls go in Waiting state and call is connected to agent as soon as the agent is free. Any idea why the new member goes in abandoned state randomly in place of being in waiting state? Can it be due to too small timeout in call center module as it query the DB every time? Can that be changed? Anyone else had smiler problem, any experience or any recommendations will be much appreciated. Thank you, -Jai
Once you test our latest release (1.4.20): [image: Inline image 1] https://freeswitch.org/jira Thanks, On Wed, Jul 22, 2015 at 6:58 PM, Jai Rangi <jprangi@gmail.com> wrote:
Hello,
FS version: FreeSWITCH Version 1.4.18+git~20150312T185523Z~4eed221b69~64bit (git 4eed221 2015-03-12 18:55:23Z 64bit)
I found a very strange behavior on mod_call center when used with odbc. This was easy to reproduce when the agents are busy and new calls come in. New member goes in abandoned state immediately and stay in same state forever. Even if previous call is complete and Agent is in Waiting state. Infact some times new members go in abandoned state immediately even if the agents are available.
Everything works perfect once I changed the mod_callcenter.conf.xml config to file only mode, new calls go in Waiting state and call is connected to agent as soon as the agent is free.
Any idea why the new member goes in abandoned state randomly in place of being in waiting state? Can it be due to too small timeout in call center module as it query the DB every time? Can that be changed?
Anyone else had smiler problem, any experience or any recommendations will be much appreciated.
Thank you, -Jai
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
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-- *Brian West* brian@freeswitch.org *Twitter: @FreeSWITCH , @briankwest* http://www.freeswitchbook.com http://www.freeswitchcookbook.com Got Bugs? Report them here <https://freeswitch.org/jira>! | Reddit: /r/freeswitch <https://www.reddit.com/r/freeswitch> *T:*+19184209001 | *F:*+19184209002 | *M:*+1918424WEST (9378) *iNUM:*+883 5100 1420 9001 | *ISN:*410*543 | *Skype:*briankwest
FYI, Tested with 1.6.2, 1.6.5. Still the same issue. New call go to abandoned state immediately. -Jai On Wed, Jul 22, 2015 at 6:48 PM, Brian West <brian@freeswitch.org> wrote:
Once you test our latest release (1.4.20):
[image: Inline image 1]
Thanks,
On Wed, Jul 22, 2015 at 6:58 PM, Jai Rangi <jprangi@gmail.com> wrote:
Hello,
FS version: FreeSWITCH Version 1.4.18+git~20150312T185523Z~4eed221b69~64bit (git 4eed221 2015-03-12 18:55:23Z 64bit)
I found a very strange behavior on mod_call center when used with odbc. This was easy to reproduce when the agents are busy and new calls come in. New member goes in abandoned state immediately and stay in same state forever. Even if previous call is complete and Agent is in Waiting state. Infact some times new members go in abandoned state immediately even if the agents are available.
Everything works perfect once I changed the mod_callcenter.conf.xml config to file only mode, new calls go in Waiting state and call is connected to agent as soon as the agent is free.
Any idea why the new member goes in abandoned state randomly in place of being in waiting state? Can it be due to too small timeout in call center module as it query the DB every time? Can that be changed?
Anyone else had smiler problem, any experience or any recommendations will be much appreciated.
Thank you, -Jai
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
--
*Brian West* brian@freeswitch.org
*Twitter: @FreeSWITCH , @briankwest* http://www.freeswitchbook.com http://www.freeswitchcookbook.com
Got Bugs? Report them here <https://freeswitch.org/jira>! | Reddit: /r/freeswitch <https://www.reddit.com/r/freeswitch>
*T:*+19184209001 | *F:*+19184209002 | *M:*+1918424WEST (9378) *iNUM:*+883 5100 1420 9001 | *ISN:*410*543 | *Skype:*briankwest
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
is there a jira opened on this? if not, then a dev most likely wont see this On Wed, Feb 10, 2016 at 11:22 PM, Jai Rangi <jprangi@gmail.com> wrote:
FYI, Tested with 1.6.2, 1.6.5. Still the same issue. New call go to abandoned state immediately.
-Jai
On Wed, Jul 22, 2015 at 6:48 PM, Brian West <brian@freeswitch.org> wrote:
Once you test our latest release (1.4.20):
[image: Inline image 1]
Thanks,
On Wed, Jul 22, 2015 at 6:58 PM, Jai Rangi <jprangi@gmail.com> wrote:
Hello,
FS version: FreeSWITCH Version 1.4.18+git~20150312T185523Z~4eed221b69~64bit (git 4eed221 2015-03-12 18:55:23Z 64bit)
I found a very strange behavior on mod_call center when used with odbc. This was easy to reproduce when the agents are busy and new calls come in. New member goes in abandoned state immediately and stay in same state forever. Even if previous call is complete and Agent is in Waiting state. Infact some times new members go in abandoned state immediately even if the agents are available.
Everything works perfect once I changed the mod_callcenter.conf.xml config to file only mode, new calls go in Waiting state and call is connected to agent as soon as the agent is free.
Any idea why the new member goes in abandoned state randomly in place of being in waiting state? Can it be due to too small timeout in call center module as it query the DB every time? Can that be changed?
Anyone else had smiler problem, any experience or any recommendations will be much appreciated.
Thank you, -Jai
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
--
*Brian West* brian@freeswitch.org
*Twitter: @FreeSWITCH , @briankwest* http://www.freeswitchbook.com http://www.freeswitchcookbook.com
Got Bugs? Report them here <https://freeswitch.org/jira>! | Reddit: /r/freeswitch <https://www.reddit.com/r/freeswitch>
*T:*+19184209001 | *F:*+19184209002 | *M:*+1918424WEST (9378) *iNUM:*+883 5100 1420 9001 | *ISN:*410*543 | *Skype:*briankwest
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
I can open Jira for that. It might take a day or two. Right now dealing with another NAT/RTP issue we encountered with the upgrade. Thank you for your response. -Jai *Jai Rangi* Cebod Technologies LLC dba DIDforSale/Cebod Telecom O 949-471-0102 <O%20949-471-0101> | C 949-419-7634 <C%20949-742-2666> | F 949-269-0449 / 949-232-1410 | jprangi@didforsale.com www.cebod.com | www.didforsale.com |3200 Bristol St Suite 615, Costa Mesa, CA 92626 | On Wed, Feb 10, 2016 at 10:57 PM, Ken Rice <krice@freeswitch.org> wrote:
is there a jira opened on this? if not, then a dev most likely wont see this
On Wed, Feb 10, 2016 at 11:22 PM, Jai Rangi <jprangi@gmail.com> wrote:
FYI, Tested with 1.6.2, 1.6.5. Still the same issue. New call go to abandoned state immediately.
-Jai
On Wed, Jul 22, 2015 at 6:48 PM, Brian West <brian@freeswitch.org> wrote:
Once you test our latest release (1.4.20):
[image: Inline image 1]
Thanks,
On Wed, Jul 22, 2015 at 6:58 PM, Jai Rangi <jprangi@gmail.com> wrote:
Hello,
FS version: FreeSWITCH Version 1.4.18+git~20150312T185523Z~4eed221b69~64bit (git 4eed221 2015-03-12 18:55:23Z 64bit)
I found a very strange behavior on mod_call center when used with odbc. This was easy to reproduce when the agents are busy and new calls come in. New member goes in abandoned state immediately and stay in same state forever. Even if previous call is complete and Agent is in Waiting state. Infact some times new members go in abandoned state immediately even if the agents are available.
Everything works perfect once I changed the mod_callcenter.conf.xml config to file only mode, new calls go in Waiting state and call is connected to agent as soon as the agent is free.
Any idea why the new member goes in abandoned state randomly in place of being in waiting state? Can it be due to too small timeout in call center module as it query the DB every time? Can that be changed?
Anyone else had smiler problem, any experience or any recommendations will be much appreciated.
Thank you, -Jai
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE: http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
--
*Brian West* brian@freeswitch.org
*Twitter: @FreeSWITCH , @briankwest* http://www.freeswitchbook.com http://www.freeswitchcookbook.com
Got Bugs? Report them here <https://freeswitch.org/jira>! | Reddit: /r/freeswitch <https://www.reddit.com/r/freeswitch>
*T:*+19184209001 | *F:*+19184209002 | *M:*+1918424WEST (9378) *iNUM:*+883 5100 1420 9001 | *ISN:*410*543 | *Skype:*briankwest
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Give me a debug log, your odbc settings and callcenter configs so I can take a quick look On Thu, Feb 11, 2016 at 4:07 AM, Jai Rangi <jprangi@didforsale.com> wrote:
I can open Jira for that. It might take a day or two. Right now dealing with another NAT/RTP issue we encountered with the upgrade. Thank you for your response. -Jai
*Jai Rangi* Cebod Technologies LLC dba DIDforSale/Cebod Telecom O 949-471-0102 <O%20949-471-0101> | C 949-419-7634 <C%20949-742-2666> | F 949-269-0449 / 949-232-1410 | jprangi@didforsale.com www.cebod.com | www.didforsale.com |3200 Bristol St Suite 615, Costa Mesa, CA 92626 |
On Wed, Feb 10, 2016 at 10:57 PM, Ken Rice <krice@freeswitch.org> wrote:
is there a jira opened on this? if not, then a dev most likely wont see this
On Wed, Feb 10, 2016 at 11:22 PM, Jai Rangi <jprangi@gmail.com> wrote:
FYI, Tested with 1.6.2, 1.6.5. Still the same issue. New call go to abandoned state immediately.
-Jai
On Wed, Jul 22, 2015 at 6:48 PM, Brian West <brian@freeswitch.org> wrote:
Once you test our latest release (1.4.20):
[image: Inline image 1]
Thanks,
On Wed, Jul 22, 2015 at 6:58 PM, Jai Rangi <jprangi@gmail.com> wrote:
Hello,
FS version: FreeSWITCH Version 1.4.18+git~20150312T185523Z~4eed221b69~64bit (git 4eed221 2015-03-12 18:55:23Z 64bit)
I found a very strange behavior on mod_call center when used with odbc. This was easy to reproduce when the agents are busy and new calls come in. New member goes in abandoned state immediately and stay in same state forever. Even if previous call is complete and Agent is in Waiting state. Infact some times new members go in abandoned state immediately even if the agents are available.
Everything works perfect once I changed the mod_callcenter.conf.xml config to file only mode, new calls go in Waiting state and call is connected to agent as soon as the agent is free.
Any idea why the new member goes in abandoned state randomly in place of being in waiting state? Can it be due to too small timeout in call center module as it query the DB every time? Can that be changed?
Anyone else had smiler problem, any experience or any recommendations will be much appreciated.
Thank you, -Jai
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE: http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
--
*Brian West* brian@freeswitch.org
*Twitter: @FreeSWITCH , @briankwest* http://www.freeswitchbook.com http://www.freeswitchcookbook.com
Got Bugs? Report them here <https://freeswitch.org/jira>! | Reddit: /r/freeswitch <https://www.reddit.com/r/freeswitch>
*T:*+19184209001 | *F:*+19184209002 | *M:*+1918424WEST (9378) *iNUM:*+883 5100 1420 9001 | *ISN:*410*543 | *Skype:*briankwest
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE: http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Ítalo Rossi italo@freeswitch.org
participants (5)
-
Brian West
-
Jai Rangi
-
Jai Rangi
-
Ken Rice
-
Ítalo Rossi