Why did this call "drop"
Hi, My user (who has reported no answer calls as "dropped" in the past) has reported a call to this number dropped twice while still ringing. Can some tell me what happened? It looks like the dialed number has a timeout for time allowed to ring or something similar???? 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [DEBUG] switch_core_codec.c:248 sofia/internal/111@my-sip.domain.com Restore previous codec PCMU:0. 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [NOTICE] switch_ivr_originate.c:3713 Hangup sofia/external/13032672947 [CS_CONSUME_MEDIA] [NO_ANSWER] 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:585 (sofia/external/13032672947) Running State Change CS_HANGUP (Cur 2 Tot 8701) 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:848 (sofia/external/13032672947) Callstate Change RINGING -> HANGUP 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:850 (sofia/external/13032672947) State HANGUP 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] mod_sofia.c:460 Channel sofia/external/13032672947 hanging up, cause: NO_ANSWER 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] mod_sofia.c:528 Sending CANCEL to sofia/external/13032672947 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [INFO] mod_dptools.c:3631 Originate Failed. Cause: NO_ANSWER 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [NOTICE] switch_channel.c:4941 Hangup sofia/internal/111@my-sip.domain.com [CS_EXECUTE] [NO_ANSWER] 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:60 sofia/external/13032672947 Standard HANGUP, cause: NO_ANSWER 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:850 (sofia/external/13032672947) State HANGUP going to sleep 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:620 (sofia/external/13032672947) State Change CS_HANGUP -> CS_REPORTING 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:585 (sofia/external/13032672947) Running State Change CS_REPORTING (Cur 2 Tot 8701) 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:936 (sofia/external/13032672947) State REPORTING 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:174 sofia/external/13032672947 Standard REPORTING, cause: NO_ANSWER 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:936 (sofia/external/13032672947) State REPORTING going to sleep 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [DEBUG] switch_core_session.c:2905 sofia/internal/111@my-sip.domain.com skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already) 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:651 (sofia/internal/111@my-sip.domain.com) State EXECUTE going to sleep
Hi, Your trace is not complete but it indeed looks like your ring timeout is reached and the call is cancelled:
3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] mod_sofia.c:528 Sending CANCEL to sofia/external/13032672947 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [INFO] mod_dptools.c:3631 Originate Failed. Cause: NO_ANSWER
Maybe your call_timeout[1] setting needs to be adjusted? [1] https://freeswitch.org/confluence/display/FREESWITCH/call_timeout Best Regards, -- Vallimamod Abdullah SIP Solutions vma@sip.solutions linkedin.com/in/vallimamod .
On 11 Oct 2019, at 23:27, Sean Devoy <sdevoy@bizfocused.com> wrote:
Hi,
My user (who has reported no answer calls as “dropped” in the past) has reported a call to this number dropped twice while still ringing. Can some tell me what happened?
It looks like the dialed number has a timeout for time allowed to ring or something similar????
61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [DEBUG] switch_core_codec.c:248 sofia/internal/111@my-sip.domain.com Restore previous codec PCMU:0. 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [NOTICE] switch_ivr_originate.c:3713 Hangup sofia/external/13032672947 [CS_CONSUME_MEDIA] [NO_ANSWER] 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:585 (sofia/external/13032672947) Running State Change CS_HANGUP (Cur 2 Tot 8701) 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:848 (sofia/external/13032672947) Callstate Change RINGING -> HANGUP 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:850 (sofia/external/13032672947) State HANGUP 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] mod_sofia.c:460 Channel sofia/external/13032672947 hanging up, cause: NO_ANSWER 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] mod_sofia.c:528 Sending CANCEL to sofia/external/13032672947 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [INFO] mod_dptools.c:3631 Originate Failed. Cause: NO_ANSWER 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [NOTICE] switch_channel.c:4941 Hangup sofia/internal/111@my-sip.domain.com [CS_EXECUTE] [NO_ANSWER] 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:60 sofia/external/13032672947 Standard HANGUP, cause: NO_ANSWER 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:850 (sofia/external/13032672947) State HANGUP going to sleep 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:620 (sofia/external/13032672947) State Change CS_HANGUP -> CS_REPORTING 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:585 (sofia/external/13032672947) Running State Change CS_REPORTING (Cur 2 Tot 8701) 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:936 (sofia/external/13032672947) State REPORTING 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:174 sofia/external/13032672947 Standard REPORTING, cause: NO_ANSWER 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:936 (sofia/external/13032672947) State REPORTING going to sleep 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [DEBUG] switch_core_session.c:2905 sofia/internal/111@my-sip.domain.com skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already) 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:651 (sofia/internal/111@my-sip.domain.com) State EXECUTE going to sleep
_________________________________________________________________________
The FreeSWITCH project is sponsored by SignalWire https://signalwire.com Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services. Build your next product on our scalable cloud platform.
Join our online community to chat in real time https://signalwire.community
Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
This is the timeout or cancel case from originate. Probably more info above where the log starts.
On Oct 12, 2019, at 4:29 AM, Vallimamod Abdullah <vma@vallimamod.org> wrote:
Hi,
Your trace is not complete but it indeed looks like your ring timeout is reached and the call is cancelled:
3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] mod_sofia.c:528 Sending CANCEL to sofia/external/13032672947 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [INFO] mod_dptools.c:3631 Originate Failed. Cause: NO_ANSWER
Maybe your call_timeout[1] setting needs to be adjusted?
[1] https://freeswitch.org/confluence/display/FREESWITCH/call_timeout
Best Regards, -- Vallimamod Abdullah SIP Solutions vma@sip.solutions linkedin.com/in/vallimamod .
On 11 Oct 2019, at 23:27, Sean Devoy <sdevoy@bizfocused.com> wrote:
Hi,
My user (who has reported no answer calls as “dropped” in the past) has reported a call to this number dropped twice while still ringing. Can some tell me what happened?
It looks like the dialed number has a timeout for time allowed to ring or something similar????
61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [DEBUG] switch_core_codec.c:248 sofia/internal/111@my-sip.domain.com Restore previous codec PCMU:0. 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [NOTICE] switch_ivr_originate.c:3713 Hangup sofia/external/13032672947 [CS_CONSUME_MEDIA] [NO_ANSWER] 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:585 (sofia/external/13032672947) Running State Change CS_HANGUP (Cur 2 Tot 8701) 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:848 (sofia/external/13032672947) Callstate Change RINGING -> HANGUP 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:850 (sofia/external/13032672947) State HANGUP 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] mod_sofia.c:460 Channel sofia/external/13032672947 hanging up, cause: NO_ANSWER 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] mod_sofia.c:528 Sending CANCEL to sofia/external/13032672947 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [INFO] mod_dptools.c:3631 Originate Failed. Cause: NO_ANSWER 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [NOTICE] switch_channel.c:4941 Hangup sofia/internal/111@my-sip.domain.com [CS_EXECUTE] [NO_ANSWER] 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:60 sofia/external/13032672947 Standard HANGUP, cause: NO_ANSWER 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:850 (sofia/external/13032672947) State HANGUP going to sleep 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:620 (sofia/external/13032672947) State Change CS_HANGUP -> CS_REPORTING 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:585 (sofia/external/13032672947) Running State Change CS_REPORTING (Cur 2 Tot 8701) 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:936 (sofia/external/13032672947) State REPORTING 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:174 sofia/external/13032672947 Standard REPORTING, cause: NO_ANSWER 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:936 (sofia/external/13032672947) State REPORTING going to sleep 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [DEBUG] switch_core_session.c:2905 sofia/internal/111@my-sip.domain.com skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already) 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:651 (sofia/internal/111@my-sip.domain.com) State EXECUTE going to sleep
_________________________________________________________________________
The FreeSWITCH project is sponsored by SignalWire https://signalwire.com Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services. Build your next product on our scalable cloud platform.
Join our online community to chat in real time https://signalwire.community
Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
_________________________________________________________________________
The FreeSWITCH project is sponsored by SignalWire https://signalwire.com Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services. Build your next product on our scalable cloud platform.
Join our online community to chat in real time https://signalwire.community
Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
participants (3)
-
Mike Jerris
-
Sean Devoy
-
Vallimamod Abdullah