Re: [Freeswitch-users] [ANN] Spice Telephony - an open source FreeSWITCH/Erlang callcenter platform
Have you planned any predictive dialer features ( like VICIDIAL )? -- View this message in context: http://www.nabble.com/-ANN--Spice-Telephony---an-open-source-FreeSWITCH-Erla... Sent from the Freeswitch-users mailing list archive at Nabble.com.
And are you planning on contributing anything useful back to the community? Or just take take take? /b On Feb 14, 2009, at 5:04 PM, JCATS wrote:
Have you planned any predictive dialer features ( like VICIDIAL )?
Vicidial is not a predictive dialer... At the best its a power dialer... And spice is not an outbound thing its an inbound queue manager... If you need a predictive dialer contact me offlist or contact one of the other freeswitch developers directly we're be happy to consult for you on building a dialer.
From: JCATS <rinorhoxha@hotmail.com> Reply-To: <freeswitch-users@lists.freeswitch.org> Date: Sat, 14 Feb 2009 15:04:01 -0800 (PST) To: <freeswitch-users@lists.freeswitch.org> Subject: Re: [Freeswitch-users] [ANN] Spice Telephony - an open source FreeSWITCH/Erlang callcenter platform
Have you planned any predictive dialer features ( like VICIDIAL )?
-- View this message in context: http://www.nabble.com/-ANN--Spice-Telephony---an-open-source-FreeSWITCH-Erla... -callcenter-platform-tp21384907p22015518.html Sent from the Freeswitch-users mailing list archive at Nabble.com.
_______________________________________________ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
On Sat, Feb 14, 2009 at 03:04:01PM -0800, JCATS wrote:
Have you planned any predictive dialer features ( like VICIDIAL )?
As Ken Rice mentioned, this isn't really the focus of the project - it's more for inbound and directed outbound (calling campaigns to specific people/businesses - not everyone in the phonebook). Primary focus is inbound (multi brand, skill based routing, dynamic wrapup times, etc). Expect a new release sometime soonish that actually does something useful (accepts and routes inbound calls from FreeSWITCH to an agent). Also; public source control. There's just some additional corporate nonsense that I have to sort out (again) before that can go live. Andrew
Suggest Try C-Zentrix (from tvtworld.com). It has a very powerful predictive dialer and its also ranked 10th just 2 places below freewsitch. It supports 100 agents on a single box with predictive dialer,IVR, logger and CRM. I don't know how they are doing it but they are running successfully with almost 100% uptime. Try it out . On Sat, Feb 21, 2009 at 12:49 AM, Andrew Thompson <andrew@hijacked.us>wrote:
On Sat, Feb 14, 2009 at 03:04:01PM -0800, JCATS wrote:
Have you planned any predictive dialer features ( like VICIDIAL )?
As Ken Rice mentioned, this isn't really the focus of the project - it's more for inbound and directed outbound (calling campaigns to specific people/businesses - not everyone in the phonebook). Primary focus is inbound (multi brand, skill based routing, dynamic wrapup times, etc).
Expect a new release sometime soonish that actually does something useful (accepts and routes inbound calls from FreeSWITCH to an agent). Also; public source control. There's just some additional corporate nonsense that I have to sort out (again) before that can go live.
Andrew
_______________________________________________ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (5)
-
Andrew Thompson
-
Brian West
-
JCATS
-
Ken Rice
-
Sunil Singh