This is my scenario, i have a caller call in, and i bridge them to an operator. The operator would need to put the caller on hold(with music) and then the operator freed up for other calls,etc. Then the operator can pull the caller back off hold. I need to know how to do this using the commands on an "outbound" socket connection to fs. What the commands are, the order, etc. Cant seem to find anyone who knows this yet, so i hope one of you fs gurus can point me in the right direction. Thanks in advance, Dave in irc aka FSnewbDelphi.
Look at park and valet park... On Thursday 28 April 2011 10:38:06 Dave Bracken wrote:
This is my scenario, i have a caller call in, and i bridge them to an operator. The operator would need to put the caller on hold(with music) and then the operator freed up for other calls,etc. Then the operator can pull the caller back off hold. I need to know how to do this using the commands on an "outbound" socket connection to fs. What the commands are, the order, etc. Cant seem to find anyone who knows this yet, so i hope one of you fs gurus can point me in the right direction. Thanks in advance, Dave in irc aka FSnewbDelphi.
Rob, Thanks for the thought, but i am already using the park command. But after i park the call, i cannot get the music to play.(trying to use the playback command) Also, i am not getting dial tone on the operator phone, so i am not sure the line has been fully disconnected to free the operator up for other calls. i was hoping someone had an ordered list of the commands to complete my original scenario. thanks in advance Dave ________________________________ From: Rob Hutton <justlikeef@gmail.com> To: freeswitch-users@lists.freeswitch.org Cc: Dave Bracken <bracken_dave@yahoo.com> Sent: Thu, April 28, 2011 12:31:09 PM Subject: Re: [Freeswitch-users] Call Hold scenario, please help. Look at park and valet park... On Thursday 28 April 2011 10:38:06 Dave Bracken wrote:
This is my scenario, i have a caller call in, and i bridge them to an operator. The operator would need to put the caller on hold(with music) and then the operator freed up for other calls,etc. Then the operator can pull the caller back off hold. I need to know how to do this using the commands on an "outbound" socket connection to fs. What the commands are, the order, etc. Cant seem to find anyone who knows this yet, so i hope one of you fs gurus can point me in the right direction. Thanks in advance, Dave in irc aka FSnewbDelphi.
On Thu, Apr 28, 2011 at 1:24 PM, Dave Bracken <bracken_dave@yahoo.com>wrote:
Rob, Thanks for the thought, but i am already using the park command. But after i park the call, i cannot get the music to play.(trying to use the playback command) Also, i am not getting dial tone on the operator phone, so i am not sure the line has been fully disconnected to free the operator up for other calls. i was hoping someone had an ordered list of the commands to complete my original scenario. thanks in advance Dave
Did you already pastebin your relevant dialplan config and debug output w/ sip trace? I didn't see any PB entries with your name or nick... -MC
participants (3)
-
Dave Bracken
-
Michael Collins
-
Rob Hutton