Using fifo_orbit_announce For On-hook Agent
Hi FreeSWITCH, I want to use fifo_orbit_announce to play specific agent greeting to his caller (can not insert it to caller dialplan). As my agents are on-hook (they use extensions to login / logout of queues) , I don't know if I could set this variable in login extension! If I can not use this way, is there any other way? appreciate all comments, BEST, -- afshin
I am not sure I understand what your setup is. Do you have a separate FIFO queue for each agent? That would be the only way that each agent could have his own specific announcement. Each FIFO queue has only one set of orbit parameters (extension, context, dialplan, announcement file). What are you trying to accomplish? -MC On Fri, Jun 25, 2010 at 6:39 AM, afshin afzali <a.afzali2003@gmail.com>wrote:
Hi FreeSWITCH,
I want to use fifo_orbit_announce to play specific agent greeting to his caller (can not insert it to caller dialplan). As my agents are on-hook (they use extensions to login / logout of queues) , I don't know if I could set this variable in login extension! If I can not use this way, is there any other way?
appreciate all comments, BEST, -- afshin
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You right, I was going to use the fifo_orbit_announce to play personal greeting for each of agents that registered to just one FIFO. Then I've found the same old thread in this list which recommended to use bridge_pre_execute_aleg_app in dialstring for this purpose, so this well done. FYI my other thread about getting access to bridged session, also relates to this issue. With using of bridge_pre_execute_aleg_app variable, I launch a lua script which by getting uuid of other session plays personal greeting and some other things. This is the place I've asked about the preferred method of obtaining uuid of other session. appreciate -- afshin On Mon, Jun 28, 2010 at 9:54 PM, Michael Collins <msc@freeswitch.org> wrote:
I am not sure I understand what your setup is. Do you have a separate FIFO queue for each agent? That would be the only way that each agent could have his own specific announcement. Each FIFO queue has only one set of orbit parameters (extension, context, dialplan, announcement file). What are you trying to accomplish?
-MC
On Fri, Jun 25, 2010 at 6:39 AM, afshin afzali <a.afzali2003@gmail.com>wrote:
Hi FreeSWITCH,
I want to use fifo_orbit_announce to play specific agent greeting to his caller (can not insert it to caller dialplan). As my agents are on-hook (they use extensions to login / logout of queues) , I don't know if I could set this variable in login extension! If I can not use this way, is there any other way?
appreciate all comments, BEST, -- afshin
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Dear All, using FIFO, how to enable caller ID from caller? 2010/6/29 Michael Collins <msc@freeswitch.org>
I am not sure I understand what your setup is. Do you have a separate FIFO queue for each agent? That would be the only way that each agent could have his own specific announcement. Each FIFO queue has only one set of orbit parameters (extension, context, dialplan, announcement file). What are you trying to accomplish?
-MC
On Fri, Jun 25, 2010 at 6:39 AM, afshin afzali <a.afzali2003@gmail.com>wrote:
Hi FreeSWITCH,
I want to use fifo_orbit_announce to play specific agent greeting to his caller (can not insert it to caller dialplan). As my agents are on-hook (they use extensions to login / logout of queues) , I don't know if I could set this variable in login extension! If I can not use this way, is there any other way?
appreciate all comments, BEST, -- afshin
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If your phone supports SIP update message, the actual caller-id will be updated when the agent respond to call. On 6/29/10, mashudi72 - <mashudi72@gmail.com> wrote:
Dear All,
using FIFO, how to enable caller ID from caller?
2010/6/29 Michael Collins <msc@freeswitch.org>
I am not sure I understand what your setup is. Do you have a separate FIFO queue for each agent? That would be the only way that each agent could have his own specific announcement. Each FIFO queue has only one set of orbit parameters (extension, context, dialplan, announcement file). What are you trying to accomplish?
-MC
On Fri, Jun 25, 2010 at 6:39 AM, afshin afzali <a.afzali2003@gmail.com>wrote:
Hi FreeSWITCH,
I want to use fifo_orbit_announce to play specific agent greeting to his caller (can not insert it to caller dialplan). As my agents are on-hook (they use extensions to login / logout of queues) , I don't know if I could set this variable in login extension! If I can not use this way, is there any other way?
appreciate all comments, BEST, -- afshin
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On Wed, Jun 30, 2010 at 4:38 AM, afshin afzali <a.afzali2003@gmail.com>wrote:
If your phone supports SIP update message, the actual caller-id will be updated when the agent respond to call.
This is correct. Just two points to add: #1 - FIFO is not ACD. The call isn't transferred to the agent's phone until *after* the agent picks up, therefore there is no way to send the caller ID prior to the agent picking up #2 - Some soft phones (*cough*x-lite*cough*) do not support the display update, so be warned... -MC
try latest GIT, there is new outbound_strategy param which defaults to "ringall" which will be what you want. The bad part is now you have to wait for each call to be answered before you can make another call just so you can send the caller id in the initial call. *shrug* that's how everybody wants it, then go for it its in tree.... On Wed, Jun 30, 2010 at 11:45 AM, Michael Collins <msc@freeswitch.org>wrote:
On Wed, Jun 30, 2010 at 4:38 AM, afshin afzali <a.afzali2003@gmail.com>wrote:
If your phone supports SIP update message, the actual caller-id will be updated when the agent respond to call.
This is correct. Just two points to add:
#1 - FIFO is not ACD. The call isn't transferred to the agent's phone until *after* the agent picks up, therefore there is no way to send the caller ID prior to the agent picking up
#2 - Some soft phones (*cough*x-lite*cough*) do not support the display update, so be warned...
-MC
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participants (4)
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afshin afzali
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Anthony Minessale
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mashudi72 -
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Michael Collins