[SOLVED] The issue was in the vars.xml file. <X-PRE-PROCESS cmd="set" data="external_ip=192.168.X.XXX"/> the ip address needed to be set to internet IP address connected to server.

---------- Forwarded message ---------- From: Steven Ayre <steveayre@gmail.com> To: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org> Cc: Date: Fri, 14 Aug 2015 21:32:10 +0100 Subject: Re: [Freeswitch-users] [ERR] mod_sofia.c:4921 Invalid Gateway 'provider

...

[ERR] mod_sofia.c:4921 Invalid Gateway 'provider'

This means you're using the dialstring sofia/gateway/provider/... and there's no gateway named 'provider'. In your example you should use sofia/gateway/callwithus-outbound/...

Invalid Profile [external]

This means the profile hasn't been loaded. Try 'sofia profile external start' and check for any error messages creating it.

On 13 August 2015 at 23:48, Edwin Reed-Sanchez <ereedsanchez@gmail.com> wrote:

...

I am getting error

[ERR] mod_sofia.c:4921 Invalid Gateway 'provider'

when trying to make a long distance call.

My /freeswitch/sip-profiles/external/profile.xml is

------

<include>

<gateway name="callwithus-outbound">

<param name="username" value="05617XXXX"/>

<param name="password" value="05XXXX"/>

<param name="realm" value="callwithus"/>

<param name="proxy" value="sip.callwithus.com"/>

<param name="register" value="true"/>

</gateway>

</include>

------

In fs_cli I did

sofia profile external rescan

Invalid Profile [external]

Thanks, -- Edwin Reed-Sanchez