One-way audio with Verto + Chrome (with video enabled)
Hi, I'm getting started with WebRTC, Verto, etc. I'm facing an issue with chrome+video, I get one-way-audio. Scenario: I login to Verto and I call a conference that has other users in it (those users enter the conference by SIP). 1- Chrome: If video is enabled, I can send audio and other users will hear me but I can't hear them. 2- Chrome: If video is disabled, all works correctly. 3- Firefox: with video enabled, all works correctly. This definitely looks like a config issue but I have no idea where to start looking. I found this JIRA https://freeswitch.org/jira/browse/FS-7679 but in my case, I think the correct candidate is being selected. Should I attach the full logs from all 3 test calls? Please let me know also if I should open a new JIRA for this, I just want to make sure this isn't a config issue first. Thanks! Joel.
First re-test with 1.6.10.
On Aug 25, 2016, at 3:14 PM, Joel Serrano <joel@gogii.net> wrote:
Hi,
I'm getting started with WebRTC, Verto, etc. I'm facing an issue with chrome+video, I get one-way-audio.
Scenario:
I login to Verto and I call a conference that has other users in it (those users enter the conference by SIP).
1- Chrome: If video is enabled, I can send audio and other users will hear me but I can't hear them. 2- Chrome: If video is disabled, all works correctly. 3- Firefox: with video enabled, all works correctly.
This definitely looks like a config issue but I have no idea where to start looking.
I found this JIRA https://freeswitch.org/jira/browse/FS-7679 <https://freeswitch.org/jira/browse/FS-7679> but in my case, I think the correct candidate is being selected.
Should I attach the full logs from all 3 test calls?
Please let me know also if I should open a new JIRA for this, I just want to make sure this isn't a config issue first.
Thanks! Joel.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
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Hi Michael, I just updated to 1.6.10 and the behavior is exactly the same. Firefox: no issues with video on / off. Chrome: video-enabled=one-way-audio, video-disabled=no issues. To add extra info: when I say "video disabled" what I do is uncheck the setting "Use Video" inside the verto web configuration menu, then I end the call and dial in again. Thanks for your help! Joel. On Thu, Aug 25, 2016 at 12:27 PM, Michael Jerris <mike@jerris.com> wrote:
First re-test with 1.6.10.
On Aug 25, 2016, at 3:14 PM, Joel Serrano <joel@gogii.net> wrote:
Hi,
I'm getting started with WebRTC, Verto, etc. I'm facing an issue with chrome+video, I get one-way-audio.
Scenario:
I login to Verto and I call a conference that has other users in it (those users enter the conference by SIP).
1- Chrome: If video is enabled, I can send audio and other users will hear me but I can't hear them. 2- Chrome: If video is disabled, all works correctly. 3- Firefox: with video enabled, all works correctly.
This definitely looks like a config issue but I have no idea where to start looking.
I found this JIRA https://freeswitch.org/jira/browse/FS-7679 but in my case, I think the correct candidate is being selected.
Should I attach the full logs from all 3 test calls?
Please let me know also if I should open a new JIRA for this, I just want to make sure this isn't a config issue first.
Thanks! Joel.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi, Any idea on what I can have wrong? Also, I don't know what type of logs are useful to debug these cases. The FreeSWITCH logs of a call with debug enabled maybe? Or the logs of the Chrome browser? As I said, I'm just getting started with Verto. Thanks, Joel. On Thu, Aug 25, 2016 at 2:52 PM, Joel Serrano <joel@gogii.net> wrote:
Hi Michael,
I just updated to 1.6.10 and the behavior is exactly the same.
Firefox: no issues with video on / off. Chrome: video-enabled=one-way-audio, video-disabled=no issues.
To add extra info: when I say "video disabled" what I do is uncheck the setting "Use Video" inside the verto web configuration menu, then I end the call and dial in again.
Thanks for your help! Joel.
On Thu, Aug 25, 2016 at 12:27 PM, Michael Jerris <mike@jerris.com> wrote:
First re-test with 1.6.10.
On Aug 25, 2016, at 3:14 PM, Joel Serrano <joel@gogii.net> wrote:
Hi,
I'm getting started with WebRTC, Verto, etc. I'm facing an issue with chrome+video, I get one-way-audio.
Scenario:
I login to Verto and I call a conference that has other users in it (those users enter the conference by SIP).
1- Chrome: If video is enabled, I can send audio and other users will hear me but I can't hear them. 2- Chrome: If video is disabled, all works correctly. 3- Firefox: with video enabled, all works correctly.
This definitely looks like a config issue but I have no idea where to start looking.
I found this JIRA https://freeswitch.org/jira/browse/FS-7679 but in my case, I think the correct candidate is being selected.
Should I attach the full logs from all 3 test calls?
Please let me know also if I should open a new JIRA for this, I just want to make sure this isn't a config issue first.
Thanks! Joel.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Please confirm you are trying this from latest release version of crome, on either windows or mac.
On Sep 1, 2016, at 8:48 PM, Joel Serrano <joel@gogii.net> wrote:
Hi,
Any idea on what I can have wrong? Also, I don't know what type of logs are useful to debug these cases.
The FreeSWITCH logs of a call with debug enabled maybe? Or the logs of the Chrome browser? As I said, I'm just getting started with Verto.
Thanks, Joel.
On Thu, Aug 25, 2016 at 2:52 PM, Joel Serrano <joel@gogii.net <mailto:joel@gogii.net>> wrote: Hi Michael,
I just updated to 1.6.10 and the behavior is exactly the same.
Firefox: no issues with video on / off. Chrome: video-enabled=one-way-audio, video-disabled=no issues.
To add extra info: when I say "video disabled" what I do is uncheck the setting "Use Video" inside the verto web configuration menu, then I end the call and dial in again.
Thanks for your help! Joel.
On Thu, Aug 25, 2016 at 12:27 PM, Michael Jerris <mike@jerris.com <mailto:mike@jerris.com>> wrote: First re-test with 1.6.10.
On Aug 25, 2016, at 3:14 PM, Joel Serrano <joel@gogii.net <mailto:joel@gogii.net>> wrote:
Hi,
I'm getting started with WebRTC, Verto, etc. I'm facing an issue with chrome+video, I get one-way-audio.
Scenario:
I login to Verto and I call a conference that has other users in it (those users enter the conference by SIP).
1- Chrome: If video is enabled, I can send audio and other users will hear me but I can't hear them. 2- Chrome: If video is disabled, all works correctly. 3- Firefox: with video enabled, all works correctly.
This definitely looks like a config issue but I have no idea where to start looking.
I found this JIRA https://freeswitch.org/jira/browse/FS-7679 <https://freeswitch.org/jira/browse/FS-7679> but in my case, I think the correct candidate is being selected.
Should I attach the full logs from all 3 test calls?
Please let me know also if I should open a new JIRA for this, I just want to make sure this isn't a config issue first.
Thanks! Joel.
participants (2)
-
Joel Serrano
-
Michael Jerris