In other words, is it possbile to configure callcenter application pre_answer calls? 於 2013/9/17 上午 11:38, Jimmy Chang 提到:

Hi,

We have configured a IVVR. Here is the call flow: 1) user makes a call to FS 2) FS bridges the call to IVVR 3) IVVR plays welcome video and brdiges the call back to FS callcenter

My problem is when FS callcenter recieves the call, it would answer the call and