mod_callcenter multiserver doesn't work
Hello. We have two freeswitch, load balansing schema is implemented. All work well but mod_callcenter. We have recognised that if member was queued by one freeswitch in cli of other freeswitch appears messages: 2015-11-10 14:09:46.068909 [DEBUG] mod_callcenter.c:1108 Updated Agent user1@tl0001 set state = Receiving 2015-11-10 14:09:46.068909 [ERR] mod_callcenter.c:1522 Member 4957211388 <4957211388> with uuid 87916504-879b-11e5-b8ef-47aae95f691f in queue callcenter@tl0001 is gone just before we assigned an agent 2015-11-10 14:09:46.068909 [DEBUG] mod_callcenter.c:1108 Updated Agent user1@tl0001 set state = Waiting and after that member "hangs" in queue for ever. Please, any help with this problem. WBR Alex M.
Please read mod_callcenter documentation. Eraly I has find that mod_callceter not support one database access from two or more FS hosts. On Tue, Nov 10, 2015, 20:13 Алексей Морозов <a.m.morozov@gmail.com> wrote:
Hello. We have two freeswitch, load balansing schema is implemented. All work well but mod_callcenter. We have recognised that if member was queued by one freeswitch in cli of other freeswitch appears messages:
2015-11-10 14:09:46.068909 [DEBUG] mod_callcenter.c:1108 Updated Agent user1@tl0001 set state = Receiving 2015-11-10 14:09:46.068909 [ERR] mod_callcenter.c:1522 Member 4957211388 <4957211388> with uuid 87916504-879b-11e5-b8ef-47aae95f691f in queue callcenter@tl0001 is gone just before we assigned an agent 2015-11-10 14:09:46.068909 [DEBUG] mod_callcenter.c:1108 Updated Agent user1@tl0001 set state = Waiting
and after that member "hangs" in queue for ever.
Please, any help with this problem.
WBR Alex M.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Sergey, thank you for your advice. I know that this limitation had place in early realeases but I hoped this problem was fixed in last release. So, I see it is not. Is anybody know some ways to overcome this limitation. I heard there is a patch that fixes this problem, but couldn't find it. WBR Alex M 2015-11-10 21:51 GMT+03:00 Sergey Safarov <s.safarov@gmail.com>:
Please read mod_callcenter documentation. Eraly I has find that mod_callceter not support one database access from two or more FS hosts.
On Tue, Nov 10, 2015, 20:13 Алексей Морозов <a.m.morozov@gmail.com> wrote:
Hello. We have two freeswitch, load balansing schema is implemented. All work well but mod_callcenter. We have recognised that if member was queued by one freeswitch in cli of other freeswitch appears messages:
2015-11-10 14:09:46.068909 [DEBUG] mod_callcenter.c:1108 Updated Agent user1@tl0001 set state = Receiving 2015-11-10 14:09:46.068909 [ERR] mod_callcenter.c:1522 Member 4957211388 <4957211388> with uuid 87916504-879b-11e5-b8ef-47aae95f691f in queue callcenter@tl0001 is gone just before we assigned an agent 2015-11-10 14:09:46.068909 [DEBUG] mod_callcenter.c:1108 Updated Agent user1@tl0001 set state = Waiting
and after that member "hangs" in queue for ever.
Please, any help with this problem.
WBR Alex M.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
There is no patch. It would require somone to come up with a way to do this and write the code. It is not a small job. On Wednesday, November 11, 2015, Алексей Морозов <a.m.morozov@gmail.com> wrote:
Sergey, thank you for your advice. I know that this limitation had place in early realeases but I hoped this problem was fixed in last release. So, I see it is not.
Is anybody know some ways to overcome this limitation. I heard there is a patch that fixes this problem, but couldn't find it.
WBR Alex M
2015-11-10 21:51 GMT+03:00 Sergey Safarov <s.safarov@gmail.com <javascript:_e(%7B%7D,'cvml','s.safarov@gmail.com');>>:
Please read mod_callcenter documentation. Eraly I has find that mod_callceter not support one database access from two or more FS hosts.
On Tue, Nov 10, 2015, 20:13 Алексей Морозов <a.m.morozov@gmail.com <javascript:_e(%7B%7D,'cvml','a.m.morozov@gmail.com');>> wrote:
Hello. We have two freeswitch, load balansing schema is implemented. All work well but mod_callcenter. We have recognised that if member was queued by one freeswitch in cli of other freeswitch appears messages:
2015-11-10 14:09:46.068909 [DEBUG] mod_callcenter.c:1108 Updated Agent user1@tl0001 set state = Receiving 2015-11-10 14:09:46.068909 [ERR] mod_callcenter.c:1522 Member 4957211388 <4957211388> with uuid 87916504-879b-11e5-b8ef-47aae95f691f in queue callcenter@tl0001 is gone just before we assigned an agent 2015-11-10 14:09:46.068909 [DEBUG] mod_callcenter.c:1108 Updated Agent user1@tl0001 set state = Waiting
and after that member "hangs" in queue for ever.
Please, any help with this problem.
WBR Alex M.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <javascript:_e(%7B%7D,'cvml','consulting@freeswitch.org');> http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <javascript:_e(%7B%7D,'cvml','FreeSWITCH-users@lists.freeswitch.org');> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <javascript:_e(%7B%7D,'cvml','consulting@freeswitch.org');> http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <javascript:_e(%7B%7D,'cvml','FreeSWITCH-users@lists.freeswitch.org');> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
it can be implemented outside of FreeSWITCH, a distributed ESL agent which manages the calls and queues, and is resilient in itself. But of course, it's not a cheap piece of cake. On Wed, Nov 11, 2015 at 10:33 AM, Michael Jerris <mike@jerris.com> wrote:
There is no patch. It would require somone to come up with a way to do this and write the code. It is not a small job.
On Wednesday, November 11, 2015, Алексей Морозов <a.m.morozov@gmail.com> wrote:
Sergey, thank you for your advice. I know that this limitation had place in early realeases but I hoped this problem was fixed in last release. So, I see it is not.
Is anybody know some ways to overcome this limitation. I heard there is a patch that fixes this problem, but couldn't find it.
WBR Alex M
2015-11-10 21:51 GMT+03:00 Sergey Safarov <s.safarov@gmail.com>:
Please read mod_callcenter documentation. Eraly I has find that mod_callceter not support one database access from two or more FS hosts.
On Tue, Nov 10, 2015, 20:13 Алексей Морозов <a.m.morozov@gmail.com> wrote:
Hello. We have two freeswitch, load balansing schema is implemented. All work well but mod_callcenter. We have recognised that if member was queued by one freeswitch in cli of other freeswitch appears messages:
2015-11-10 14:09:46.068909 [DEBUG] mod_callcenter.c:1108 Updated Agent user1@tl0001 set state = Receiving 2015-11-10 14:09:46.068909 [ERR] mod_callcenter.c:1522 Member 4957211388 <4957211388> with uuid 87916504-879b-11e5-b8ef-47aae95f691f in queue callcenter@tl0001 is gone just before we assigned an agent 2015-11-10 14:09:46.068909 [DEBUG] mod_callcenter.c:1108 Updated Agent user1@tl0001 set state = Waiting
and after that member "hangs" in queue for ever.
Please, any help with this problem.
WBR Alex M.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
it can be implemented outside of FreeSWITCH, a distributed ESL agent which manages the calls and queues, and is resilient in itself. That's my ToDo lovely project that I will never work on it because time is money.. :)
2015-11-11 11:08 GMT+01:00 Stanislav Sinyagin <ssinyagin@gmail.com>:
it can be implemented outside of FreeSWITCH, a distributed ESL agent which manages the calls and queues, and is resilient in itself.
But of course, it's not a cheap piece of cake.
On Wed, Nov 11, 2015 at 10:33 AM, Michael Jerris <mike@jerris.com> wrote:
There is no patch. It would require somone to come up with a way to do this and write the code. It is not a small job.
On Wednesday, November 11, 2015, Алексей Морозов <a.m.morozov@gmail.com> wrote:
Sergey, thank you for your advice. I know that this limitation had place in early realeases but I hoped this problem was fixed in last release.
So, I
see it is not.
Is anybody know some ways to overcome this limitation. I heard there is a patch that fixes this problem, but couldn't find it.
WBR Alex M
2015-11-10 21:51 GMT+03:00 Sergey Safarov <s.safarov@gmail.com>:
Please read mod_callcenter documentation. Eraly I has find that mod_callceter not support one database access from two or more FS
hosts.
On Tue, Nov 10, 2015, 20:13 Алексей Морозов <a.m.morozov@gmail.com> wrote:
Hello. We have two freeswitch, load balansing schema is implemented. All work well but mod_callcenter. We have recognised that if member was queued
by one
freeswitch in cli of other freeswitch appears messages:
2015-11-10 14:09:46.068909 [DEBUG] mod_callcenter.c:1108 Updated Agent user1@tl0001 set state = Receiving 2015-11-10 14:09:46.068909 [ERR] mod_callcenter.c:1522 Member 4957211388 <4957211388> with uuid 87916504-879b-11e5-b8ef-47aae95f691f in queue callcenter@tl0001 is gone just before we assigned an agent 2015-11-10 14:09:46.068909 [DEBUG] mod_callcenter.c:1108 Updated Agent user1@tl0001 set state = Waiting
and after that member "hangs" in queue for ever.
Please, any help with this problem.
WBR Alex M.
Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE: http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE: http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (5)
-
Michael Jerris
-
Regis M
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Sergey Safarov
-
Stanislav Sinyagin
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Алексей Морозов