Mod_callcenter - recording calls - template - to use final agent number on filename
Hello Everyone ! I am using mod_callcenter application to queue the incoming calls. I also want the calls to be recorded. The line to use to record incoming calls, as I have found in documentation is : <param name="record-template" value="$${base_dir}/recordings/callntrade/${strftime(%Y-%m-%d-%H-%M-%S)}_${caller_id_number}_${destination_number}.wav"/> When a caller calls, s/he is greeted by the IVR. On selecting one of the options the caller is passed to the queue. When I use this, the destination number is the number that indicates the queue. The number that I have assigned is 001 for the queue. If there are multiple agents, the call gets routed to one of them. The filename always has 001 as the destination number and not the number of the agent who handles the call. How can I include the name/number of the agent who finally handles the call ? Please let me know if you happen to know how this needs to be done. Thanks. Ravi
Use ${cc_agent} instead of destination_number. --- Jayesh On Sep 3, 2013 10:59 PM, "Ravi" <sravi123@yahoo.com> wrote:
Hello Everyone !
I am using mod_callcenter application to queue the incoming calls. I also want the calls to be recorded. The line to use to record incoming calls, as I have found in documentation is : <param name="record-template" value="$${base_dir}/recordings/callntrade/${strftime(%Y-%m-%d-%H-%M-%S)}_${caller_id_number}_${destination_number}.wav"/>
When a caller calls, s/he is greeted by the IVR. On selecting one of the options the caller is passed to the queue. When I use this, the destination number is the number that indicates the queue. The number that I have assigned is 001 for the queue. If there are multiple agents, the call gets routed to one of them. The filename always has 001 as the destination number and not the number of the agent who handles the call. How can I include the name/number of the agent who finally handles the call ?
Please let me know if you happen to know how this needs to be done.
Thanks. Ravi
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Thanks so much, Jayesh. Appreciate your help. It worked !! On 04-09-2013 10:25, Jayesh Nambiar wrote:
Use ${cc_agent} instead of destination_number.
--- Jayesh
On Sep 3, 2013 10:59 PM, "Ravi" <sravi123@yahoo.com <mailto:sravi123@yahoo.com>> wrote:
Hello Everyone !
I am using mod_callcenter application to queue the incoming calls. I also want the calls to be recorded. The line to use to record incoming calls, as I have found in documentation is : <param name="record-template" value="$${base_dir}/recordings/callntrade/${strftime(%Y-%m-%d-%H-%M-%S)}_${caller_id_number}_${destination_number}.wav"/>
When a caller calls, s/he is greeted by the IVR. On selecting one of the options the caller is passed to the queue. When I use this, the destination number is the number that indicates the queue. The number that I have assigned is 001 for the queue. If there are multiple agents, the call gets routed to one of them. The filename always has 001 as the destination number and not the number of the agent who handles the call. How can I include the name/number of the agent who finally handles the call ?
Please let me know if you happen to know how this needs to be done.
Thanks. Ravi
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
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_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
You are welcome :) --- Jayesh On Wed, Sep 4, 2013 at 7:21 PM, Ravi S <sravi123@yahoo.com> wrote:
Thanks so much, Jayesh. Appreciate your help. It worked !!
On 04-09-2013 10:25, Jayesh Nambiar wrote:
Use ${cc_agent} instead of destination_number.
--- Jayesh On Sep 3, 2013 10:59 PM, "Ravi" <sravi123@yahoo.com> wrote:
Hello Everyone !
I am using mod_callcenter application to queue the incoming calls. I also want the calls to be recorded. The line to use to record incoming calls, as I have found in documentation is : <param name="record-template" value="$${base_dir}/recordings/callntrade/${strftime(%Y-%m-%d-%H-%M-%S)}_${caller_id_number}_${destination_number}.wav"/>
When a caller calls, s/he is greeted by the IVR. On selecting one of the options the caller is passed to the queue. When I use this, the destination number is the number that indicates the queue. The number that I have assigned is 001 for the queue. If there are multiple agents, the call gets routed to one of them. The filename always has 001 as the destination number and not the number of the agent who handles the call. How can I include the name/number of the agent who finally handles the call ?
Please let me know if you happen to know how this needs to be done.
Thanks. Ravi
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services:consulting@freeswitch.orghttp://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Serverhttp://www.cudatel.com
Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
FreeSWITCH-users mailing listFreeSWITCH-users@lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.frees...
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (3)
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Jayesh Nambiar
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Ravi
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Ravi S