Hello Everyone !

I am using mod_callcenter application to queue the incoming calls. I also want the calls to be recorded. The line to use to record incoming calls, as I have found in documentation is :
      <param name="record-template" value="$${base_dir}/recordings/callntrade/${strftime(%Y-%m-%d-%H-%M-%S)}_${caller_id_number}_${destination_number}.wav"/>

When a caller calls, s/he is greeted by the IVR. On selecting one of the options the caller is passed to the queue.
When I use this, the destination number is the number that indicates the queue. The number that I have assigned is 001 for the queue. If there are multiple agents, the call gets routed to one of them. The filename always has 001 as the destination number and not the number of the agent who handles the call. How can I include the name/number of the agent who finally handles the call ?

Please let me know if you happen to know how this needs to be done.

Thanks.
Ravi

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server
http://www.cudatel.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org