Look in the code for switch_channel_answer(), that's what causes the call to be answered. Anyway, even though an unanswered call seems great in theory, it usually doesn't work, because the providers will only allow that state for a limited time. So in the end, answer is usually what must be done anyway. /Peter ----- Reply message ----- Från: "Anita Hall" <anita.hall@simmortel.com> Datum: ons, mar 7, 2012 07:24 Rubrik: [Freeswitch-users] answer when agent connects in mod_callcenter Till: "FreeSWITCH Users Help" <freeswitch-users@lists.freeswitch.org> Hi! I tried mod_callcenter and I must say it is an amazing piece of work by Marc Olivier Chouinard! We had built something like this over ESL but nothing beats a loadable module :) The tricky question is how do I configure it so that the caller is answered only after an agent is connected? By default, the call is answered and moh is played. Is it even possible or do I have to look inside mod_callcenter? If that, exactly where does a module answer a call ? Thanks. regards, Anita !DSPAM:4f56fcb432761851621280!