Gentlemen, I have a probably a simple problem but I have no idea why it's occurring. I am beyond novice/new to configuring FS and as my first try, tried to configure it to register with our softswitch so I could have the basic registration to happen between FS and it. However, I keep getting the "409 Conflict" message when that username is not actually registered with the softswitch. The profile / config file under sip_profiles/external is configured like so <include> <gateway name="Test-Inbound"> <param name="username" value="user1"/>--> <param name="password" value="user1pwd"/>--> <param name="realm" value="mysoftswitch.net.au"/>--> <param name="extension" value="1000"/> <param name="from-user" value="user1"/>--> <param name="expire-seconds" value="60"/>--> <param name="register" value="true"/>--> </gateway>--> </include> Any ideas why? And how to resolve it or what kind of traces I can send to you guys to help me resolve it? Like I said I am so new to FS that I don't even know what I can turn on in FS to see what's going on Thanks a lot \RR