Thanks Anthony. This site is strictly CISCO SPA504G phones, so I don’t think I can blame Yeallink. I will double-check all the phone configurations that use SLA. In the FS directory, I have <param name="manage-shared-appearance" value="true"/> But these are external NAT devices. Should that be passive instead of true? I suspect I have a phone with a shared line configured as private. Thanks again. Sean From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Anthony Minessale Sent: Tuesday, June 16, 2015 2:45 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Auto-Fixing Broken SLA in FS log It means the sip packet does not contain the call-info header so we have to do extra database hits to dig up the last known appearance-index. Probably a Yealink, I recall them being guilty of this. On Tue, Jun 16, 2015 at 1:21 PM, Sean Devoy <sdevoy@bizfocused.com<mailto:sdevoy@bizfocused.com>> wrote: HI All, I asked this some time ago, but got no meaningful answers. I have googled everything I can think of. Can someone please tell me what the LOG WARNING Auto-Fixing Broken SLA [<sip:fs.bizfocused.com<http://fs.bizfocused.com>>;appearance-index=1] means? Any input on tracking down what is causing this warning would be appreciated. Thanks, Sean _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Anthony Minessale II ♬ @anthmfs ♬ @FreeSWITCH ♬ ☞ http://freeswitch.org/ ☞ http://cluecon.com/ ☞ http://twitter.com/FreeSWITCH ☞ irc.freenode.net<http://irc.freenode.net> #freeswitch ☞ http://freeswitch.org/g+ ClueCon Weekly Development Call ☎ sip:888@conference.freeswitch.org<mailto:sip%3A888@conference.freeswitch.org> ☎ +19193869900 https://www.youtube.com/watch?v=9XXgW34t40s https://www.youtube.com/watch?v=NLaDpGQuZDA