Thanks! I had noticed mod_callcenter, glad to hear that it's good. It's purely a FreeSWITCH application, right? I.e., it doesn't provide any kind of user interfaces for interacting with the software - you just configure its routing rules in the dialplan and let it take care of incoming calls? Best, Sam On Wed, Nov 11, 2020 at 4:27 PM David Villasmil < david.villasmil.work@gmail.com> wrote:
Take a look at mod_callcenter. It’s pretty good, and the documentation is good as well.
On Wed, 11 Nov 2020 at 12:07, Sam van Herwaarden < svanherwaarden@precisionag.org> wrote:
Hi all,
Does anyone here have experience setting up call centers on FreeSWITCH? Is there any open source software that makes this easy?
Our organization (https://precisionag.org) is likely to have some needs in this area soon, though I'm still identifying the exact requirements. We are looking to have inbound traffic on our system processed by a call center, while also running an automated outbound system on the same number. I think I have a decent sense of how the dialplan would look, but I have no experience with things like queueing and don't know what kind of software is available for managing a call center like this.
If you do consulting on this, or if you know someone good, it would be great if you can get in touch.
Kind regards, Sam
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David Villasmil email: david.villasmil.work@gmail.com phone: +34669448337 _________________________________________________________________________
The FreeSWITCH project is sponsored by SignalWire https://signalwire.com Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services. Build your next product on our scalable cloud platform.
Join our online community to chat in real time https://signalwire.community
Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
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