I'm having the same problem. I'm returning a complete directory any time it's asked for, but I don't see FS requesting anything here. There is a request when it starts playing the message, but when I choose the forwarding option and enter an extension, I don't see any other directory requests. On the console, I get 2011-04-05 21:11:20.271219 [ERR] mod_voicemail.c:2767 Can't find profile 2011-04-05 21:11:20.271219 [ERR] mod_voicemail.c:1550 Failed to Carbon Copy to 5109 Extension 5109 is the extension I was trying to forward to, and it's in the same domain as the extension I'm checking voice mail on. Why is it looking for the profile? I would expect FS to do a directory lookup on the extension number that I entered, but that doesn't seem to be happening. Any ideas?