There are several caller-ID variables defined in the wiki, and I'm trying to understand the difference: caller_id_number, caller_id_name, origination_caller_id_number, origination_caller_id_name, effective_caller_id_number, effective_caller_id_name, outbound_caller_id_number, outbound_caller_id_name, If I understand correctly, caller_id_number and caller_id_name are read-only variables that contain the caller-ID from an incoming call. I don't understand origination_caller_id_number. It says it sets it for LEG A, but I don't understand LEG A. What's the difference between origination_caller_id_number and effective_caller_id_number? As near as I can tell, the outbound_caller_id_number variable is not used by any module, but is mainly used to send information from a directory entry to an outbound dialplan. Do I have that right? In the dialplan, it seems the right way is to do this: <action application="set" data="effective_caller_id_name=${outbound_caller_id_name}"/> Does this require me to set outbound_caller_id_name in *all* my directory entries? What if it's missing in one. Can I have it use a default? The next question is about the outgoing Caller-ID Name. From the SIP trace, I see the name is set both in the "From:" line and the "Remote-Party-ID:" line, in quotes (""). However, the name does not appear on the caller-ID box of the POTS line. It seems the phone company (AT&T) is getting the name from a CNAM lookup. Is this something I can change, or is it just not sent in the path between Flowroute and AT&T? -- Steve