Hi Samira, please build first of all them in the directory/default folder a XML file like this. <include> <user id="1000"> <params> <param name="password" value="yourpass" /> <param name="vm-password" value="1000" /> </params> <variables> <variable name="toll_allow" value="domestic,international,local" /> <variable name="accountcode" value="1000" /> <variable name="user_context" value="linktoyourdialplan" /> <variable name="effective_caller_id_name" value="0000" /> <variable name="effective_caller_id_number" value="0000" /> <variable name="outbound_caller_id_name" value="$${outbound_caller_name}" /> <variable name="outbound_caller_id_number" value="$${outbound_caller_id}" /> <variable name="callgroup" value="techsupport" /> </variables> </user> </include> Now you can register with your softphone to FS. See the user_context area in this section you must link it to your dialing plan The dialing plan is located in dialing plan folder. My simple dialing plan looks like this. <include> <context name="theNameOfDialingplan"> <extension name="Worldwide"> <condition field="destination_number" expression="^00 (\d+)$"> <action application="set" data="hangup_after_bridge=true" /> <action application="bridge" data="sofia/gateway/gateway/00$1|sofia/gateway/gateway2/00$1" /> </condition> </extension> </context> The context name of the dialing plan must be the same in the directory XML user_context I color it in red. I hope that this info are usefully for you. Kind regards. Von: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] Im Auftrag von Samira Mh Gesendet: Montag, 14. Mai 2012 11:11 An: Free SWITCH Users Help Betreff: [Freeswitch-users] configuring gateway for making calls hi guys; i have configured gateway for making calls but it dosn't work; my config files are as follow: first create file that name " iptel.org.xml " in the below path: /usr/local/freeswitch/conf/sip_profiles/external/ i have an account on iptel.org like :(username:aimas;password:mypass) <include> <gateway name="custom"> <param name="username" value="arimas"/> <param name="password" value="mypass"/> <param name="realm" value="iptel.org"/> <!-- iptel.org requires a 'proxy' parameter --> <param name="proxy" value="sip.iptel.org"/> </gateway>--> </include> the run : sofia profile external restart reloadxml reloxm and sofia status: Name Type Data State ============================================================================ ===================== external profile sip:mod_sofia@10.0.3.15:5080 RUNNING (0) external::example.com gateway sip:joeuser@example.com NOREG external::custom gateway sip:arimas@sip.iptel.org REGED internal profile sip:mod_sofia@10.0.3.15:5060 RUNNING (0) 10.0.3.15 alias internal ALIASED ============================================================================ ===================== then create file name "01_custom.xml " in the below path : /usr/local/freeswitch/conf/dialplan/default the content of the files 01_custom.xml are: <include> <extension name="Dial Out Custom Gateway"> <condition field="destination_number" expression="^9(1\d{10})$"> <action application="bridge" data="sofia/gateway/custom/$1"/> </condition> </extension> </include> . now when i dial 9, 1-800-555-1212 on eyebeam that register on freeswitch server the call is failed please help; thanks