Try listening to the dtmf from the caller in question and see if you can hear the sound. Sidharth Kshatriya <sid.kshatriya@gmail.com> wrote:
Dear Friends,
I'm using a voip carrier Voicenetwork.ca (recommended by someone on this list). While I'm generally happy with their service there seems to be one fatal problem: My IVR does not recognize DTMF!
I have set <param name="dtmf-type" value="rfc2833"/> in both sip_profile/internal.xml and sip_profile/external.xml
The symptom of the problem is that making a call via skype will *always*make the IVR recognize the DTMF while using something like a mobile phone *almost always* won't!
I've tried in-band detection too. I'm making international calls into my IVR and the reliability of the in-band detection is not so good, possibly because of the quality of the call.
Can someone please help me?
Thanks,
Sidharth
-- Sidharth Kshatriya www.sidk.info
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