I want to trigger CUSTOM events via ESL "as they navigate inside" of the IVR. The XML IVRs are generated from a GUI. The CUSTOM events need to carry - what IVR the user is navigating - what option has been selected - ideally how long they stayed listening (this can be calculated) - and when they hang the phone /aep -- Stopping junk mailers is good for the environment
On Thu, Dec 10, 2009 at 9:07 AM, Alberto Escudero <aep.lists@it46.se> wrote:
Hi,
I am currently creating IVR using the functions provided in the XML dialplan http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr
Using functions like this <entry action="menu-play-sound" digits="1" param="$${base_dir}/1255549537_Welcome.wav"/> I can play files, etc.
I wonder what is the smartest way to monitor (as in big brother) the options selected by the user:
I assume that I can include an entry of the type: <entry action="menu-exec-app" digits="1" param="javascript foo.js"/> and include in foo.js the code to track the selection.
But I wonder if this is the best approach
/aep
Are you trying to do some sort of live monitoring as it happens (i.e. while
the call is live) or do you just want a record of the digits they pressed? -MC _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org