Yes, the code is generic. How do you want the code? On Wed, Apr 23, 2008 at 5:33 PM, Michael Jerris <mike@jerris.com> wrote:
If you have a working generic C# event socket lib, we would love to include that in tree, lots of people ask for that.
Mike
On Apr 23, 2008, at 10:37 AM, Jonas Gauffin wrote:
I'm doing this by using the eventsocket to keep track of the state of each user in my own server (by monitoring all channel state events). Then I got a ivr script that is invoked for all incoming calls to the queue. The script just plays queue messages until it get's told by server (through a socket) to transfer the call.
I can share my event socket implementation (done in C#, compiled into a .Net lib) if anyone is interested.
On Wed, Apr 23, 2008 at 4:04 PM, Josip Djuricic <josip.djuricic@primatel.hr> wrote:
Hi there,
ain't sure if it's the best approach, but you could probably do it trough dialplan with something like this...
<action application="set" data ="continue_on_fail=NORMAL_TEMPORARY_FAILURE,BUSY,NO_ANSWER,TIMEOUT"/>
and then continue it to next agent, and so on....
Josip
Pete Kay wrote:
Hi,
I am in the processing of implementing a typical scenario for service call. So, in my scenario, I would have several agents who may log in and log out of the queue at different times of the day. People can call in and will be routed to one of the available agents. If no agent responses within 1 mins, then they would be asked to call back again.
I checked the fifo mod, and I see how I can pack and unpark a user in the queue. However, how would I be able to route call to the agent automatically?
Does it mean the agent have to initiate by pressing a # key and then have the dialplan to fetch the first user from the queue (using fifo out ) ? How is it possible for the agent's phone to ring automatically when a user is added to the queue?
If someone can show me with an example, it will be greatly appreciated.
Regards, Pete ------------------------------------------------------------------------
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