We're having a problem with voicemails from outside our system cutting off after 60 seconds. Internal ones are cutting off at 300 seconds, which is what we've set it to, so that seems fine. Things I've checked/tried: * The internal and external "rtp-timeout-sec" values are both set to "300" * "record_waste_resources=true" is set in dialplan/default.xml * vm_disk_quota not set anywhere And I see the following at the console when this happens: 2014-08-08 11:46:42.107629 [DEBUG] switch_core_session.c:905 Send signal sofia/external/<number@IP snipped> [BREAK] 2014-08-08 11:46:42.127626 [DEBUG] switch_channel.c:2950 (sofia/external/<number@IP snipped>) Callstate Change ACTIVE -> HANGUP 2014-08-08 11:46:42.127626 [NOTICE] sofia.c:711 Hangup sofia/external/<number@IP snipped> [CS_EXECUTE] [NORMAL_CLEARING] 2014-08-08 11:46:42.127626 [DEBUG] switch_channel.c:2973 Send signal sofia/external/<number@IP snipped> [KILL] 2014-08-08 11:46:42.127626 [DEBUG] switch_core_session.c:1210 Send signal sofia/external/<number@IP snipped> [BREAK] 2014-08-08 11:46:42.127626 [DEBUG] switch_ivr_bridge.c:588 BRIDGE THREAD DONE [sofia/external/<number@IP snipped>] 2014-08-08 11:46:42.127626 [DEBUG] switch_ivr_bridge.c:613 Send signal loopback/voicemail-a [BREAK] 2014-08-08 11:46:42.127626 [DEBUG] mod_loopback.c:501 loopback/voicemail-a CHANNEL KILL 2014-08-08 11:46:42.147629 [DEBUG] switch_ivr_bridge.c:588 BRIDGE THREAD DONE [loopback/voicemail-a] 2014-08-08 11:46:42.147629 [DEBUG] switch_ivr_bridge.c:613 Send signal sofia/external/<number@IP snipped> [BREAK] 2014-08-08 11:46:42.147629 [DEBUG] switch_channel.c:2950 (loopback/voicemail-a) Callstate Change ACTIVE -> HANGUP 2014-08-08 11:46:42.147629 [NOTICE] switch_ivr_bridge.c:676 Hangup loopback/voicemail-a [CS_EXCHANGE_MEDIA] [NORMAL_CLEARING] 2014-08-08 11:46:42.147629 [DEBUG] switch_channel.c:2973 Send signal loopback/voicemail-a [KILL] 2014-08-08 11:46:42.147629 [DEBUG] mod_loopback.c:501 loopback/voicemail-a CHANNEL KILL 2014-08-08 11:46:42.147629 [DEBUG] switch_core_session.c:1210 Send signal loopback/voicemail-a [BREAK] 2014-08-08 11:46:42.147629 [DEBUG] mod_loopback.c:501 loopback/voicemail-a CHANNEL KILL 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:456 (loopback/voicemail-a) State EXCHANGE_MEDIA going to sleep 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:398 (loopback/voicemail-a) Running State Change CS_HANGUP 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:638 (loopback/voicemail-a) State HANGUP 2014-08-08 11:46:42.147629 [DEBUG] mod_loopback.c:453 loopback/voicemail-a CHANNEL HANGUP 2014-08-08 11:46:42.147629 [DEBUG] switch_channel.c:2950 (loopback/voicemail-b) Callstate Change ACTIVE -> HANGUP 2014-08-08 11:46:42.147629 [DEBUG] switch_ivr_bridge.c:1458 loopback/voicemail-a skip receive message [UNBRIDGE] (channel is hungup already) 2014-08-08 11:46:42.147629 [DEBUG] switch_ivr_bridge.c:1461 sofia/external/<number@IP snipped> skip receive message [UNBRIDGE] (channel is hungup already) 2014-08-08 11:46:42.147629 [NOTICE] mod_loopback.c:464 Hangup loopback/voicemail-b [CS_EXECUTE] [NORMAL_CLEARING] 2014-08-08 11:46:42.147629 [DEBUG] switch_channel.c:2973 Send signal loopback/voicemail-b [KILL] 2014-08-08 11:46:42.147629 [DEBUG] mod_loopback.c:501 loopback/voicemail-b CHANNEL KILL 2014-08-08 11:46:42.147629 [DEBUG] switch_core_session.c:1210 Send signal loopback/voicemail-b [BREAK] 2014-08-08 11:46:42.147629 [DEBUG] mod_loopback.c:501 loopback/voicemail-b CHANNEL KILL 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:48 loopback/voicemail-a Standard HANGUP, cause: NORMAL_CLEARING 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:638 (loopback/voicemail-a) State HANGUP going to sleep 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:429 (loopback/voicemail-a) State Change CS_HANGUP -> CS_REPORTING 2014-08-08 11:46:42.147629 [DEBUG] switch_core_session.c:1210 Send signal loopback/voicemail-a [BREAK] 2014-08-08 11:46:42.147629 [DEBUG] mod_loopback.c:501 loopback/voicemail-a CHANNEL KILL 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:398 (loopback/voicemail-a) Running State Change CS_REPORTING 2014-08-08 11:46:42.147629 [DEBUG] switch_core_session.c:2559 sofia/external/<number@IP snipped> skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already) 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:453 (sofia/external/<number@IP snipped>) State EXECUTE going to sleep 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:398 (sofia/external/<number@IP snipped>) Running State Change CS_HANGUP 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:720 (loopback/voicemail-a) State REPORTING 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:92 loopback/voicemail-a Standard REPORTING, cause: NORMAL_CLEARING 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:720 (loopback/voicemail-a) State REPORTING going to sleep 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:423 (loopback/voicemail-a) State Change CS_REPORTING -> CS_DESTROY 2014-08-08 11:46:42.147629 [DEBUG] switch_core_session.c:1210 Send signal loopback/voicemail-a [BREAK] 2014-08-08 11:46:42.147629 [DEBUG] mod_loopback.c:501 loopback/voicemail-a CHANNEL KILL 2014-08-08 11:46:42.147629 [DEBUG] switch_core_session.c:1415 Session 16 (loopback/voicemail-a) Locked, Waiting on external entities 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:638 (sofia/external/<number@IP snipped>) State HANGUP 2014-08-08 11:46:42.147629 [DEBUG] mod_sofia.c:477 sofia/external/<number@IP snipped> Overriding SIP cause 480 with 603 from the other leg 2014-08-08 11:46:42.147629 [DEBUG] mod_sofia.c:483 Channel sofia/external/<number@IP snipped> hanging up, cause: NORMAL_CLEARING 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:48 sofia/external/<number@IP snipped> Standard HANGUP, cause: NORMAL_CLEARING 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:638 (sofia/external/<number@IP snipped>) State HANGUP going to sleep 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:429 (sofia/external/<number@IP snipped>) State Change CS_HANGUP -> CS_REPORTING 2014-08-08 11:46:42.147629 [DEBUG] switch_core_session.c:1210 Send signal sofia/external/<number@IP snipped> [BREAK] 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:398 (sofia/external/<number@IP snipped>) Running State Change CS_REPORTING 2014-08-08 11:46:42.147629 [DEBUG] switch_core_state_machine.c:720 (sofia/external/<number@IP snipped>) State REPORTING 2014-08-08 11:46:42.207636 [DEBUG] switch_core_codec.c:244 loopback/voicemail-b Restore previous codec PCMU:0. 2014-08-08 11:46:42.207636 [DEBUG] mod_voicemail.c:2670 Deliver VM to 264@172.16.2.3 2014-08-08 11:46:42.307624 [DEBUG] switch_core_state_machine.c:92 sofia/external/<number@IP snipped> Standard REPORTING, cause: NORMAL_CLEARING 2014-08-08 11:46:42.307624 [DEBUG] switch_core_state_machine.c:720 (sofia/external/<number@IP snipped>) State REPORTING going to sleep 2014-08-08 11:46:42.307624 [DEBUG] switch_core_state_machine.c:423 (sofia/external/<number@IP snipped>) State Change CS_REPORTING -> CS_DESTROY 2014-08-08 11:46:42.307624 [DEBUG] switch_core_session.c:1210 Send signal sofia/external/<number@IP snipped> [BREAK] 2014-08-08 11:46:42.307624 [DEBUG] switch_core_session.c:1415 Session 13 (sofia/external/<number@IP snipped>) Locked, Waiting on external entities 2014-08-08 11:46:42.307624 [NOTICE] switch_core_session.c:1433 Session 13 (sofia/external/<number@IP snipped>) Ended 2014-08-08 11:46:42.307624 [NOTICE] switch_core_session.c:1437 Close Channel sofia/external/<number@IP snipped> [CS_DESTROY] 2014-08-08 11:46:42.307624 [DEBUG] switch_core_state_machine.c:527 (sofia/external/<number@IP snipped>) Callstate Change HANGUP -> DOWN 2014-08-08 11:46:42.307624 [DEBUG] switch_core_state_machine.c:530 (sofia/external/<number@IP snipped>) Running State Change CS_DESTROY 2014-08-08 11:46:42.307624 [DEBUG] switch_core_state_machine.c:540 (sofia/external/<number@IP snipped>) State DESTROY 2014-08-08 11:46:42.307624 [DEBUG] mod_sofia.c:376 sofia/external/<number@IP snipped> SOFIA DESTROY 2014-08-08 11:46:42.307624 [DEBUG] switch_core_state_machine.c:99 sofia/external/<number@IP snipped> Standard DESTROY 2014-08-08 11:46:42.307624 [DEBUG] switch_core_state_machine.c:540 (sofia/external/<number@IP snipped>) State DESTROY going to sleep 2014-08-08 11:46:51.387663 [DEBUG] switch_utils.c:896 Emailed file [/tmp/mail.1407520002da02] to [<email snipped>] 2014-08-08 11:46:51.387663 [DEBUG] mod_voicemail.c:2860 Sending message to <email snipped> 2014-08-08 11:46:51.387663 [DEBUG] switch_core_session.c:2559 loopback/voicemail-b skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already) 2014-08-08 11:46:51.387663 [DEBUG] switch_core_state_machine.c:453 (loopback/voicemail-b) State EXECUTE going to sleep 2014-08-08 11:46:51.387663 [DEBUG] switch_core_state_machine.c:398 (loopback/voicemail-b) Running State Change CS_HANGUP 2014-08-08 11:46:51.387663 [DEBUG] switch_core_state_machine.c:638 (loopback/voicemail-b) State HANGUP 2014-08-08 11:46:51.387663 [DEBUG] mod_loopback.c:453 loopback/voicemail-b CHANNEL HANGUP 2014-08-08 11:46:51.387663 [DEBUG] switch_core_state_machine.c:48 loopback/voicemail-b Standard HANGUP, cause: NORMAL_CLEARING 2014-08-08 11:46:51.387663 [DEBUG] switch_core_state_machine.c:638 (loopback/voicemail-b) State HANGUP going to sleep 2014-08-08 11:46:51.387663 [DEBUG] switch_core_state_machine.c:429 (loopback/voicemail-b) State Change CS_HANGUP -> CS_REPORTING 2014-08-08 11:46:51.387663 [DEBUG] switch_core_session.c:1210 Send signal loopback/voicemail-b [BREAK] 2014-08-08 11:46:51.387663 [DEBUG] mod_loopback.c:501 loopback/voicemail-b CHANNEL KILL 2014-08-08 11:46:51.387663 [DEBUG] switch_core_state_machine.c:398 (loopback/voicemail-b) Running State Change CS_REPORTING 2014-08-08 11:46:51.387663 [DEBUG] switch_core_state_machine.c:720 (loopback/voicemail-b) State REPORTING 2014-08-08 11:46:51.387663 [NOTICE] switch_core_session.c:1433 Session 16 (loopback/voicemail-a) Ended 2014-08-08 11:46:51.387663 [NOTICE] switch_core_session.c:1437 Close Channel loopback/voicemail-a [CS_DESTROY] 2014-08-08 11:46:51.387663 [DEBUG] switch_core_state_machine.c:527 (loopback/voicemail-a) Callstate Change HANGUP -> DOWN 2014-08-08 11:46:51.387663 [DEBUG] switch_core_state_machine.c:530 (loopback/voicemail-a) Running State Change CS_DESTROY 2014-08-08 11:46:51.387663 [DEBUG] switch_core_state_machine.c:540 (loopback/voicemail-a) State DESTROY 2014-08-08 11:46:51.387663 [DEBUG] switch_core_state_machine.c:99 loopback/voicemail-a Standard DESTROY 2014-08-08 11:46:51.387663 [DEBUG] switch_core_state_machine.c:540 (loopback/voicemail-a) State DESTROY going to sleep 2014-08-08 11:46:51.507626 [DEBUG] switch_core_state_machine.c:92 loopback/voicemail-b Standard REPORTING, cause: NORMAL_CLEARING 2014-08-08 11:46:51.507626 [DEBUG] switch_core_state_machine.c:720 (loopback/voicemail-b) State REPORTING going to sleep 2014-08-08 11:46:51.507626 [DEBUG] switch_core_state_machine.c:423 (loopback/voicemail-b) State Change CS_REPORTING -> CS_DESTROY 2014-08-08 11:46:51.507626 [DEBUG] switch_core_session.c:1210 Send signal loopback/voicemail-b [BREAK] 2014-08-08 11:46:51.507626 [DEBUG] mod_loopback.c:501 loopback/voicemail-b CHANNEL KILL 2014-08-08 11:46:51.507626 [DEBUG] switch_core_session.c:1415 Session 17 (loopback/voicemail-b) Locked, Waiting on external entities 2014-08-08 11:46:51.507626 [NOTICE] switch_core_session.c:1433 Session 17 (loopback/voicemail-b) Ended 2014-08-08 11:46:51.507626 [NOTICE] switch_core_session.c:1437 Close Channel loopback/voicemail-b [CS_DESTROY] 2014-08-08 11:46:51.507626 [DEBUG] switch_core_state_machine.c:527 (loopback/voicemail-b) Callstate Change HANGUP -> DOWN 2014-08-08 11:46:51.507626 [DEBUG] switch_core_state_machine.c:530 (loopback/voicemail-b) Running State Change CS_DESTROY 2014-08-08 11:46:51.507626 [DEBUG] switch_core_state_machine.c:540 (loopback/voicemail-b) State DESTROY 2014-08-08 11:46:51.507626 [DEBUG] switch_core_state_machine.c:99 loopback/voicemail-b Standard DESTROY 2014-08-08 11:46:51.507626 [DEBUG] switch_core_state_machine.c:540 (loopback/voicemail-b) State DESTROY going to sleep Any help would be appreciated! -- Allison Walters IT Coordinator CAWST - Centre for Affordable Water and Sanitation Technology 424 Aviation Road NE, Calgary, Alberta, T2E 8H6, Canada tel: +1-403-243-3285 ext.264 web: www.cawst.org<http://www.cawst.org/> Join us in reaching 20 million people by 2020 with safe drinking water and sanitation.