when a customer calls, freeswitch has two ways to reach an agent 1 - dial the agent extension and hand over the customer to him or 2 - if agent is already on a call with freeswitch (using uuid-mode of callcenter module) just bridge customer to this session. so my question is , does mod_fifo has this same functionality in method number 2 of reaching agent ? On Tue, Jun 20, 2017 at 3:43 PM, Michael Jerris <mike@jerris.com> wrote:
Not sure what that means exactly.
On Jun 20, 2017, at 10:00 AM, Khalil Khamlichi <khamlichi.khalil@gmail.com> wrote:
alright, does mod_fifo support some sort of uuid_standby mode ?
On Mon, Jun 19, 2017 at 6:27 PM, Michael Jerris <mike@jerris.com> wrote:
mod_fifo has ALWAYS been superior, people assume otherwise because of the name. Check it out, its pretty powerful. mod_callcenter was written because people had a hard time understanding mod_fifo. It supports agent tracking, some skills routing, inbound and outbound agents, etc. If there is stuff missing we should really sort getting it into mod_fifo and abandon mod_callcenter.
On Jun 19, 2017, at 12:48 PM, Michael Avers <michael@mailworks.org> wrote:
What makes mod_fifo better these days? Some reason I was under the impression mod_callcenter is a better choice. Can you please give some real world examples where mod_fifo excels compared to mod_callcenter, or features that are not possible to implement with the latter?
Thanks Mike
On Mon, Jun 19, 2017, at 09:34 AM, Michael Jerris wrote:
mod_fifo is a much more feature rich version of a call queue than mod_callcenter. You might want to check that out instead.
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