13 Sep
2009
13 Sep
'09
3:01 p.m.
Hello Has any tried setting up an ACD based on skillset? The current out-of-box version of fifo does not seem to support acd based on agent skillset. Does anyone have any experience in doing it with some external scripting using lua or javascript? I am interested in hearing how others may have done it as I am trying to implement one myself. thx, mark