15 Jan
2009
15 Jan
'09
11:15 p.m.
Could you imagine a large software company saying anything other than "you have not supplied enough information for us to reproduce this bug"? Between the time wasted writing a longer response, and the image it creates for clueless users/customers of the developers and the support process, it just isn't worth it.
Well, when FS is a large company and it's a thing on paid support...