Hello Once I download the XML from the server and see it with an editor, I have resolved many questions of how FreeSWITCH, but even I have several questions I have not found information (I spend all day reading the wiki). I am setting up multiple providers and use a format like this (do not know if it is the best): <profile name="provider1"> <gateways> <X-PRE-PROCESS cmd="include" data="provider1/*.xml"/> </gateways> ......... Is there any way to set the extension when not having to configure all the gateway? (only use the profile). Sample dialplan: <action application="set" data="continue_on_fail=NORMAL_TEMPORARY_FAILURE,TIMEOUT,NO_ROUTE_DESTINATION"/> <action application="bridge" data="sofia/gateway/provider1-1/$1"/> <action application="bridge" data="sofia/gateway/provider1-2/$1"/> <action application="bridge" data="sofia/gateway/provider1-3/$1"/> ........... <action application="bridge" data="sofia/PROFILE/$1"/> ???? When set incoming calls, not very well how, not whether to route directly to dialplan or create a profile for this. I have to be routed to multiple internal servers (load balancer, failover, etc), so the above scenario I could serve to cover this. Thanks !! Best regards Anto