14 Sep
2015
14 Sep
'15
5:41 p.m.
Hello everybody, Could anybody help me understand the following thing. When agent didn't answer, lets say 3 times, system changes its status to "On break". Is there any timer that sends agent back to status "Available" or should it be done manually only? Thank you -- Kamil Nigmatullin Tel: 77272323748 mob: 7 (707) 2517003 Skype: kamil.nigmatullin