Hello list, Our company is considering a migration from Mitel 3300 ICP to an alternative platform, and of course FreeSwitch is a major contender, being as we are not enamoured with "black boxes" and proprietary protocols. There is a function in the Mitel that ideally we'd like to replicate (on whatever hardphones are most appropriate). "Multicall" allows you to assign one number to a button (other than the "main line" or default extension) on several phones (up to 31 on the 3300) such that a call (or any number of concurrent calls up to the number of phones configured with that button) to that number can be signalled on all phones and picked up by anyone with that button configured on that phone. We use that for calling direct to regional teams. No barging is allowed, and the button only changes state (from off to flashing) when a call needs answering on the multicall number. Said button assignment can be set to either ring or not. Once the call has been answered by one user of the multicall the light goes off on other configured extensions and another incoming call can be answered in the same way by another extension, regardless of the status of all other extensions with the same button configured. I was looking at the SCA/SLA stuff on the wiki, which is a close as I could find to this behaviour, but barging is unwanted and we require the line appearance, ringing and answering to be as described above. My question, given the above, is: 1. If SCA is able to do this, what is the best phone to support it (Polycom seems good from the wiki) 2. If SCA is not appropriate, I have the feeling that queues would be the next best option - if these can be assigned to a button on the phone so much the better. 3. BLF doesn't look right as it seems it needs at least one extension with that as its "primary" number. There is some flexibilty here, but to ease transition it would be best to keep the functionality as close as possible. IMHO the Mitel way is really odd but it's got a lot of traction having been used here for 7 years+. Thanks Alex -- This message is intended only for the addressee and may contain confidential information. Unless you are that person, you may not disclose its contents or use it in any way and are requested to delete the message along with any attachments and notify us immediately. "Transact" is operated by Integrated Financial Arrangements plc Domain House, 5-7 Singer Street, London EC2A 4BQ Tel: (020) 7608 4900 Fax: (020) 7608 5300 (Registered office: as above; Registered in England and Wales under number: 3727592) Authorised and regulated by the Financial Services Authority (entered on the FSA Register; number: 190856)