Hi Erwin, Maybe you need to add the first line <?xml version="1.0" encoding="UTF-8" standalone="no"?> This is what I have and it works perfectly, tested right now: <?xml version="1.0" encoding="UTF-8" standalone="no"?> <document type="freeswitch/xml"> <section name="directory"> <domain name="$${domain}"> <params> <param name="dial-string" value="{presence_id=${dialed_user}@ ${dialed_domain}}${sofia_contact(${dialed_user}@${dialed_domain})}"/> </params> <groups> <group name="default"> <users> <user id="1000"> <params> <param name="a1-hash" value="somehashvalue"/> <param name="vm-a1-hash" value="somehashvalue"/> </params> <variables> <variable name="user_context" value="default"/> <variable name="accountcode" value="1000"/> </variables> </user> </users> </group> </groups> </domain> </section> </document> Regards, Vitalie