On Mon, Aug 16, 2010 at 3:16 AM, Patrick Hsieh <patrick.violin@gmail.com>wrote:
Hello, I am a new user of FreeSWITCH. I have installed the Asterisk and Vicidial applications in my notebook.
Q1: I would like to know are there any similar features which already be implemented by FreeSWITCH itself?
Not directly. FreeSWITCH has all the hooks and tools, like proverbial Lego bricks. "Some assembly required." :)
Q2: Which will be a efficient way to have the features in FreeSWITCH? Rewrite all features in FreeSWITCH or create a plug-in modules to Vicidial directly.
Matt says making Vicidial work with FS will be a big challenge. It's probably better to build from the ground up a new solution.
Q3: Did FreeSWITCH already support the ACD and Predictive Dialing features? Which modules releated to the features?
Moc has started writing mod_callcenter which handles the ACD side of things and will (hopefully) have some outbound dialing capabilities. Check with him in the IRC channel. -MC