Hi I am trying to achieve that a user with non numeric id like sip uri somebody@nothing.nil will have access to mailbox. I have read that a user with such an id have to add the mailbox param, which I added already, but it just don't work. My file jano.xml is in the directory/default and looks like this: <include> <user id="jano" mailbox="502"> <!--if id is numeric mailbox param is not necessary--> <params> <param name="vm-password" value="1001"/> </params> <variables> <!--all variables here will be set on all inbound calls that originate from this user --> <!-- set these to take advantage of a dialplan localized to this user --> <variable name="accountcode" value="502"/> <variable name="user_context" value="default"/> <variable name="effective_caller_id_ name" value="jano"/> <variable name="effective_caller_id_number" value="502"/> </variables> </user> </include> I get a warning like this: 2012-02-17 12:01:20.044258 [WARNING] mod_voicemail.c:2168 Can't find user [$1@a.b.c.d] Any ideas? Thanks a lot!