try setting the variable presence_id to the blf entity you are subscribing to (include the domain) On Thu, Jan 27, 2011 at 12:32 PM, Patrick Plattes <patrick.plattes@niemann-frey.info> wrote:
Hi,
if've pcaps and videos to show you our problem. http://kwixo.de/fs
Thank you, Patrick.
2011/1/27 Michael Collins <msc@freeswitch.org>:
Could you humor us and get sip traces of the blf working on a reboot w/ asterisk and not working with freeswitch? Put them in pastebin.freeswitch.org and drop the link in this thread. Thanks, MC
On Wed, Jan 26, 2011 at 12:33 AM, Patrick Plattes <patrick.plattes@niemann-frey.info> wrote:
Hi List :-),
I'm currently switching from Asterisk to FreeSWITCH. It's really hard work for an Asterisk user, but using Asterisk becomes more and more painful even for small installations (less than 100 sip users). I know FreeSWITCH is not a drop-in replacement for the Asterisk PBX, but I don't want to change the behaviour of the PBX for the users.
It's a preconception in Germany that the American people like (especially for the X-mas time) kitsch. Everyone here know the American houses with a hole bunch of blinking lights. But those decorated hoses are nothing against our offices! Our phones have up to 136 lights (BLFs). You often have to wear sunglasses at the office ;-)
A typical usage of BLFs is to check if an agent is a member of the queue. I've build a simple extension to add and delete a member. I can user "presence in" and "presence out" to enable or disable the BLF, but there is one big issue. After a reboot of the phone the the user is still a member of the queue, but the BLF is off. We are using hints at Asterisk to show the user if he is a member and it works even after a reboot - with "presence" at FreeSWITCH it works (of cause) not. Does anyone have an idea how to implement it?
My current extension is just for testing and so I use mod_fifo. It shouldn't be a problem to use mod_callcenter. The phone calls "queue-the_name_of_the_queue-the_name_of_the_user@pbxdomain" eg. "queue-sales_de-1000@freeswitch.cust"
So how implement BLF persistence?
Thanks, Patrick
Colourized version: http://pastebin.com/ufJ7U930
<extension name="Queue Management">
<condition field="destination_number" expression="^queue-(\w+)-(\d+)$" break="on-false"> <action application="set" data="queue_name=${regex(${destination_number}|^queue-(\w+)-(\d+)$|$1)}" inline="true"/> <action application="set" data="queue_user=${regex(${destination_number}|^queue-(\w+)-(\d+)$|$2)}" inline="true"/> </condition>
<condition field="${fifo(list ${queue_name}@${domain_name})}" expression="${queue_user}"> <action application="answer"/> <action application="set" data="result=${fifo_member(del ${queue_name}@${domain_name} {fifo_member_wait=nowait}user/${queue_user} )}"/> <action application="log" data="INFO Delete FIFO agent result: ${result}"/> <action application="log" data="INFO User Logout: ${user_name}"/> <action application="sleep" data="600"/> <action application="playback" data="ivr/ivr-you_are_now_logged_out.wav"/> <action application="set" data="result=${presence(out queue-${queue_name}-${queue_user}@${domain_name} inuse inuse)}"/> <action application="log" data="INFO Presence OUT ${result}"/> <action application="hangup"/>
<anti-action application="answer"/> <anti-action application="set" data="result=${fifo_member(add ${queue_name}@${domain_name} {fifo_member_wait=nowait}user/${queue_user} )}"/> <anti-action application="log" data="INFO Add FIFO agent result: ${result}"/> <anti-action application="log" data="INFO User Login: ${user_name}"/> <anti-action application="sleep" data="600"/> <anti-action application="playback" data="ivr/ivr-you_are_now_logged_in.wav"/> <anti-action application="set" data="result=${presence(in queue-${queue_name}-${queue_user}@${domain_name} inuse inuse)}"/> <anti-action application="log" data="INFO Presence IN ${result}"/> <anti-action application="hangup"/> </condition> </extension>
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