I apologize but the caller would not know the account number, it would be for internal use only. how could xml_cdrs and mod_cdr_csv be used to stamp a recording? how do you store the DTMF in a channel variable? On Thu, Aug 11, 2011 at 12:41 PM, Avi Marcus <avi@avimarcus.net> wrote:
You can set any channel variable from the dialplan or from a lua script. I'd reccommend a standalone lua script before the agent gets on the phone, which can verify their account number and then present it to the agent even. But yes, you can do anything with the dtmf including setting a variable which can be saved from the xml_cdrs or mod_cdr_csv or whatever other cdr system you use.
-Avi
On Thu, Aug 11, 2011 at 7:30 PM, vip killa <vipkilla@gmail.com> wrote:
indeed it may be easier but this is what the client is asking for.... i know it has to be possible... i just need some direction.
On Thu, Aug 11, 2011 at 12:22 PM, <covici@ccs.covici.com> wrote:
Could not the agent just type it on a screen -- it would seem to be much easier.
vip killa <vipkilla@gmail.com> wrote:
Hi everyone, I'm trying to collect DTMF digits and store them in a channel variable so when the channel hangs up it uses those digits to "mark" (or rename) the recording of the call. The DTMF will be entered by the called party (i think that would be the B-leg?). I've been experimenting with "bind_meta_app" and "bind_digit_action", it seems like "bind_digit_action" may be the one i need to use but im not sure. I'll explain the scenario to make things more clear...we are trying to install this in a call center type environment where all calls are being recorded. A caller gets an agent, the caller gives the agent the account number of their case, the agent uses DTMF to mark the recording of the call with the account number of the caller's case. Does that make sense? Please let me know if this is possible, thanks.
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