Hi, We’re trying to setup call recording on demand for call center queues (mod_callcenter) but are experiencing tremendous trouble. Is it possible for the agent to perform pause\resume call recording on mod_callcenter calls which are recorded by default upon answer? Here’s the important elements of our dialplan: <condition field="${rec_file}" expression="^(.)+"> <action application="set" inline="true" data="RECORD_APPEND=true"/> <anti-action application="set" inline="true" data="RECORD_APPEND=true"/> <anti-action application="export" inline="true" data="rec_file=$${recordings_dir}/${domain_name}/archive/${strftime(%Y)}/${strftime(%b)}/${strftime(%d)}/${uuid}.${record_ext}"/> </condition> <condition field="destination_number" expression="^SETUP_RECORDING$"> <action application="log" data="INFO Configuring bind_digit_action to do recording on this session..."/> <action application="bind_digit_action" data="features,*1,exec:execute_extension,START_RECORDING XML ${domain_name}"/> <action application="bind_digit_action" data="features,*0,exec:execute_extension,STOP_RECORDING XML ${domain_name}"/> <action application="digit_action_set_realm" data=" features"/> </condition> <condition field="destination_number" expression="^START_RECORDING$"> <action application="log" data="INFO Starting recording..."/> <action application="record_session" data="${rec_file}"/> </condition> <condition field="destination_number" expression="^STOP_RECORDING$"> <action application="log" data="INFO Stopping recording..."/> <action application="stop_record_session" data="${rec_file}"/> </condition> <condition field="destination_number" expression="^837$"> <action application="export" data="nolocal:execute_on_answer=record_session ${rec_file}"/> <action application="set" data="cc_export_vars=rec_file"/> <action application="set" data="bridge_pre_execute_bleg_app=execute_extension"/> <action application="set" data="bridge_pre_execute_bleg_data=SETUP_RECORDING XML ${domain_name}"/> <action application="callcenter" data="Test-bench@tester"/> </condition> Here’s the log of the call as it comes in: SET [RECORD_APPEND]=[true] Configuring bind_digit_action to do recording on this session... Digit parser DPTOOLS: binding *1/features/0 callback: 0x7f37720eed10 data: 0x7f367c7dd918 Digit parser DPTOOLS: binding *0/features/0 callback: 0x7f37720eed10 data: 0x7f367c7ddab8 Digit parser DPTOOLS: Setting realm to 'features' EXPORT (export_vars) (REMOTE ONLY) [execute_on_answer]=[record_session /usr/local/freeswitch/recordings/tester/archive/2016/Apr/22/cce7b636-088c-11e6-9458-f7ab40b1257a.mp3] The call is then answered by the agent, we see the recording file has been created, the agent presses *0 but the call continues recording, log as follows: SET [RECORD_APPEND]=[true] RTP RECV DTMF *:1536 RTP RECV DTMF 0:1536 Stopping recording... stop_record_session(/usr/local/freeswitch/recordings/tester/archive/2016/Apr/22/cce7b636-088c-11e6-9458-f7ab40b1257a.mp3) The configuration looks as though it should work, any ideas? Is there another method we should be using? Many Thanks, Shaun ______________________________________________________________________ This message has been checked for all known viruses by MessageLabs Virus Scanning Service. ______________________________________________________________________